This position supports all sales channels including, but not limited to VZW Indirect, Direct, and Internet sales channels. The representative position is responsible for handling inbound calls related to consumer credit application holds, including but not limited to, authentication and updating SSN's related to credit inquiries. Call handling also includes internet order inquiries from customers checking the status of their online order, providing options for out of stock items, and taking payment on orders including security deposits. The representative will work consumer credit applications, review faxed documentation from customers with credit holds, and process Iconic Portal fallout orders. The position's emphasis will be on the understanding and following operational procedures for the Indirect, Direct, and internet sales channels while providing excellent and accurate support to both internal sales channels and VZW customers.
- Position Responsibilities
This position requires the representative to be detail oriented with a high level of accuracy and proficiency in reviewing credit reports. Knowledge of our website www.verizonwireless.com and an understanding of consumer lending practices and governing laws including the Fair Credit Reporting Act are required.
Department hours of operation: 8am-10pm, 7 days a week. Hours may be extended during the holiday season for retail support. Evening and weekend hours required.
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- Required Skills & Experience
- College degree or equivalent experience
- Excellent verbal and written communication skills.
- Able to work independently
- Strong interpersonal skills
- Strong analysis, research and follow through skills
- Detail oriented with a high level of accuracy
- Ability to multi-task
- Friendly, positive attitude
- Energized by change
- Desired Skills & Experience
- Knowledge of Verizon Wireless systems preferred
- Knowledge of VZW Products & Services preferred
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