Research Assistant/Account Manager
Guest Research, Inc. - Denver, CO

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Guest Research, Inc., a division of Greenwood Village, CO-based Hannah Marketing Group, provides a variety of customized research services exclusively to ski areas, independent resorts, vacation rental companies and tourism marketing organizations throughout the United States. The majority of the research measures the satisfaction and loyalty of our clients’ guests using the Net Promoter methodology. We are seeking a Research Assistant with strong client service, analytical and writing skills who can work both independently and in a small team environment. The right candidate will be energetic and people-oriented with an eagerness to learn, the ability to multi-task effectively and a strong sense of proprietorship. The right candidate has opportunity to grow into an Account Management position. Full or part-time position.

Responsibilities include, but are not limited to:
 Coordinating quantitative research, including producing monthly, seasonal/quarterly satisfaction research reports
 Communicating daily with clients and responding to their requests
 Designing customer satisfaction and loyalty surveys
 Participating in online demonstrations of our proprietary research system
 Preparing PowerPoint presentations
 Proofreading research reports
 Administrative duties (answering telephone calls, ordering supplies, etc.)
 Maintaining marketing databases and executing email marketing programs

Requirements:
 BA/BS degree
 Strong customer service aptitude
 Strong communication skills
 Strong Excel, PowerPoint and Word skills
 Strong internet and computer knowledge
 Extreme attention to detail and excellent organizational skills
 Ability to multi-task and manage multiple projects as well as prioritize work load
 Experience in the hotel/resort/vacation rental/tourism industry a plus


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