Specialist, Global Research Operations – J.D. Powers and Associates
We are currently seeking a Research Specialist for the Global
Research Operations team in our Troy, MI office. The individual will be supporting the global
automotive research group to manage and execute research projects, as well as
support client needs. Projects measure
the customer experience in several aspects of the automotive market in multiple
markets in Europe and the Americas.
Ideal candidate will demonstrate ability to succeed in a collaborative
Effectively help manage multiple, ongoing
research programs, ensuring delivery on-time, error- free and within budget
Assist manager with building client
relationships, ensuring that the client is receiving value-added analysis
Provide strong analytic support to clients,
using Excel, mTab and SPSS
Successfully execute all aspects of ongoing
research programs with limited supervision.
Manage day-to-day tasks including client
inquiries and requests, sample approvals and daily, weekly and monthly
Assist with project financials as well as
scoping and pricing out program changes
Build and maintain client, vendor and internal
team relationships and manage everyone’s expectations.
Oversee internal and external vendor activities
including call center management, data processor administration and web
reporting tool supervision.
Successfully use, Excel, mTab and SPSS (or SAS)
to efficiently check the accuracy of deliverables and provide value-added
Bachelor's degree from a four-year college or
2-4 years of work experience, including 1 year
of relevant job experience
Demonstrated experience using Excel (macros
preferred), PowerPoint (data graph creation), and Word (or similar software
Solid mathematical (statistical), analytical and
Regular full-time employees of The McGraw-Hill Companies routinely receive the following benefits:
Medical, Dental, Vision insurance, Flexible spending accounts with company contribution
401K with company matching, long-term and annual incentives, stock purchase program
Many work/life benefits such as low-cost emergency child- and elder-care, parental leave for birth or adoption, flexible work arrangements, volunteer opportunities, employee assistance programs, tuition reimbursement, employee discounts, and much more
About the Company
Can you channel the Voice of the Customer? Join J.D. Power and Associates, a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Help us inform people about the choices they make, and show businesses how they can better meet consumers' needs. J.D. Power and Associates is a division of The McGraw-Hill Companies.
The McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard & Poor's, McGraw-Hill Education, Platts, and J.D. Power & Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.
The McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.
J.D. Power and Associates
J.D. Power and Associates
McGraw Hill Financial - 12 months ago
McGraw Hill Financial is a high-growth, high-margin benchmarks, content and analytics company serving the capital and commodity markets....