Candidates must live within a seventy-five (75) mile radius of the Southern Reservations Office.
Southern Reservations Office
4700 American Blvd.
Fort Worth, TX 76155
From an "at-home office," Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel related needs. They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in training and the call handling guidelines. In addition, the Home-Based Reservations Representative responds to callers' inquiries in our non-airline related ventures as call volume dictates.
This position allows you to work from your home office but will require you to remain at your workstation for extended periods of time. The 24-hour operation requires shift work. Schedules will likely include weekends, holidays, overnights, day and evening shifts, and could vary throughout the year. You will be required to work from the local reservations office for approximately 10 weeks, which includes several weeks of fast-paced, intensive training. Employees will also be required to report for any local meeting/training location for periodic training, team meetings, and as required by management.
We are currently hiring full time positions only
This position starts at an hourly rate of $9.72
Upon successful completion of a six-month probationary period, employees would earn a rate of $10.19 per hour with current maximum $15.99 per hour
One (1) week paid, one (1) week unpaid vacation after one (1) full year of employment with additional unpaid weeks accrued based upon seniority
This position offers a standard high deductible health plan, Dental, Vision, and Term Life Insurance benefits.
American Airlines employee travel privileges apply
Matching 401K available
Interviews will begin as early as February 26, 2013.
Candidates must be available to begin employment and attend a training class as early as April 15, 2013.
Must be at least 18 years of age
High school diploma or GED
Ability to work a variety of shifts, including p.m. shifts, weekends and holidays assigned by seniority according to operational needs, and overtime as required
The operation covers a 24-hour period which includes weekends, holidays and overtime as required
Be located within seventy-five (75) mile radius from the Southern Reservations Office
Required to provide at their own expense :
o A separate, dedicated, smoke-free area within the home in which to work including a workstation that is ergonomically sound
o Subscribe to and maintain a high-speed internet connection such as DSL, broadband cable or fiber optic with a minimum subscribed downstream/upstream connection speed of 2MB/1MB or higher
o Must maintain a telephone line at own expense that can be used to contact or receive contact from American Airlines for business purposes
o Have and maintain properly located smoke detectors, satisfactory lighting and a grounded electrical outlet
o At some time in the future, you may be required to provide and maintain all computer equipment ( including monitor, key board, mouse, surge protector, etc), along with a dedicated land phone line (A USB headset will be supplied)
Reliable transportation to attend training and team meetings at any local meeting/training location.
Ability to perform duties while remaining at a workstation for extended periods of time
Employees are expected to work as scheduled and in accordance with the American Airlines Attendance policy
Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
Self-disciplined and accountable for performing job functions with minimal supervision
Resourceful and skilled in problem-solving and be able to handle difficult/stressful situations
Previous Reservations or Customer Service experience in a call-center environment is desired, but not required
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