Residency & Collections Coordinator - Student Accounts
University at Albany - Albany, NY

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Staff Assistant

Reporting to the Assistant Director of Student Accounts, the Coordinator will maintain a database of residency applications and conduct a preliminary review for New York State Residency status for Tuition purposes, make determination recommendations, correspond with applicants, update related functions on the PeopleSoft Student Financials System, and perform refund calculations for students who are deemed to qualify for tuition adjustments. He/she will work with the Student Financial Center regarding status of applications and questions regarding residency. The Coordinator will also work with the Assistant Director to implement residency due diligence processes, identify areas in which technology can assist the handling of residency applications and conversion of residency applications into NOLIJ. Additionally, the Coordinator will work with two support staff and is responsible for coordinating proactive collections initiatives, including letters to students with unpaid accounts at time of final term invoice; establishing payment agreements and hardship agreements and maintaining master spreadsheets of same; developing calendar to incorporate all unit functions, especially the timely review and turnover of accounts to collection and the New York State Attorney General’s office.

Required Qualifications :
  • Bachelor’s degree from a college or university accredited by the U. S. Department of Education or internationally recognized accrediting organization Ability to interpret, implement, and comply with campus, SUNY, state, and federal policies related to residency, collection and write-offs for tuition, fees and other charges
  • Experience with spreadsheet and word processing applications
  • Ability to learn and use PeopleSoft Student Financials software
  • Excellent math, written and verbal communication skills and the ability to train and supervise staff
  • Demonstrated ability to work with culturally diverse groups of people; problem solving and organizational skills; sound judgment; and the ability to work effectively as a member of an office team
  • Applicants must address in their letter of application their specific ability to work with a culturally diverse population.
Preferred Qualifications :
  • Experience in higher education, specifically in a student accounts or financial aid office, with some knowledge of financial aid rules and regulations, residency, and or collections
  • Familiarity with PeopleSoft IAS software

Additional Information:
Professional Rank and Salary Range: SL-2

Special Notes: Full-time position starting as soon as possible and ending January 31, 2014, although continued funding beyond that date is possible.

Start Date: As soon as possible

A review of applications will begin immediately and the search will remain open until the position is filled.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University's crime statistics for the past three years; and disclosures regarding the University's current campus security policies.

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