Job Title: Resident Support Specialist – Re-Start
Department: Self-Sufficiency Program
Reports To: Supportive Housing Specialist II
Status: Non-Exempt, Part-Time
Hours: 8-16 hours weekends and on-call
Essential Duties and Responsibilities: The following duties are normal for this position. These duties are not to be construed as exclusive or all-inclusive.
Additional Tasks and Responsibilities: While the following tasks are necessary for the work of the unit, they are not an essential part of the purpose of this position and may also be performed by other members.
- Provide front desk coverage and monitor security cameras including periods when staff is not on-site.
- Perform regular rounds of the premises.
- Maintain Resident Interaction log.
- Communicate concerns about residents, critical issues or on-going complaints to the PPL Property Manager, SSP Management, and other service provider staff as needed. Follow through with procedures for program violations or incident reports.
- Collaborate with Re-Start team members to plan and offer programming to support community and resident goals.
- Maintain community resources, lists and bulletin boards.
- Establish, model and maintain positive relationships with participants.
- Effectively handle a variety of situations requiring tact, judgment, de-escalation techniques and follow-up.
- Attend resident meetings, staff meetings and trainings as needed.
- Provide ongoing crisis intervention and support, including de-escalating potentially volatile situations; when appropriate, call local law enforcement.
- Recognize and report chemical dependency and other problematic behaviors.
- Answer and route telephone calls and miscellaneous questions from employees, clients, and the public, and provide customer service. Perform related administrative duties.
Supervisory Responsibilities: This position will not be responsible for supervision.
- Support PPL work and mission by accepting assignments for special projects and committees
- Maintain professional communications with program participants, co-workers and others.
- Provide information on assigned functions.
- Performs other duties as assigned or directed.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Minimum Technology Requirements:
- Self-starter with excellent verbal and written communication skills.
- Strong desire to serve people from diverse cultures, economic and social situations.
- Experience with people with criminal histories and in criminal justice systems.
- Ability to work independently.
- Ability to communicate and share information with team members.
- Ability to provide ongoing crisis intervention and support, including de-escalating potentially volatile situations with ability to understand when it’s appropriate to call local law enforcement.
- Ability to recognize and address chemical dependency and other problematic behaviors.
- Strong sense of personal and professional boundaries.
- Access to reliable transportation.
Ability to use:
Education and/or Experience:
- Office equipment including telephone and voicemail systems, copier, printer, fax machine and scanner
- MS Word and Outlook
- The Internet, PPLnet (intranet) and electronic timecard system
- Computer Network (files, drives, and folders)
- CTK or other database systems
- Internet based security cameras
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, bend, and communicate. The employee must regularly lift and/or move up to 10 pounds and occasionally lift or move up to 25 pounds.
- AA or BA degree preferred in related field (additional experience may substitute for education).
- 2+ years experience in Human Services, Corrections, Criminal Justice or other closely related fields.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions and ability to work under generally safe and comfortable conditions where exposure to environmental factors may cause discomfort and poses a limited risk of injury.
Project for Pride in Living, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.