New opportunity in San Francisco's Financial District! Our client is looking for a Residential Servicing Specialist/Administrator.
In this role you will serve as a Subject Matter Expert for complex Loan Servicing functions, including modification boarding and processing, payment application, ARM analysis, payoff and lien release activities.
You will participate in system enhancement sessions as well as testing, training and documenting new processes and/or policies. You will also be responsible for identifying process improvement opportunities to create efficiencies, reduce operating risk and increase service delivery.
Perform QC reviews as needed to minimize operational risk, and serve as a resource for inquiries from sales personnel, clients, loan servicing and other personnel to resolve loan servicing inquiries and issues. Your leadership skills will be a plus, as you may ultimately step in during manager absences.
: Leading, testing and implementing system enhancements
: Perform higher level processing, and review of daily work performed by loan servicing staff
: Act as SME on complex loan inquiries and issues.
: Training of loan servicing staff on system enhancements, process improvements. Training and monitoring of newly hired staff as needed.
: Perform duties & responsibilities specific to department functions & activities or as assigned by supervisor, including filling in for peers during absences.
Essential Skills, Bodies of Knowledge and Abilities:
: Provides extraordinary service
: Proactive individual able to operate efficiently in a fast paced environment.
: Excellent interpersonal skills / Ability to communicate to different audiences, work in a team environment
: Advanced problem solving, decision making and process orientation
: Ability to manage multiple priorities
: Strong attention to detail
: Advanced time management skills with an ability to multi-task
Products and Software:
: Loan servicing system and related systems
: Advanced knowledge of origination and related systems
: Advanced knowledge of MS Word and Excel
: Basic knowledge of MS PowerPoint and Visio
Education, Experience, Training, or Certifications/Licenses:
Required: 4+ years of residential loan servicing experience or Bachelor's Degree and equivalent work experience.
Concinnity Group, Inc. - 15 months ago