Resource and Demand Manager - EPMO
MFS Investment Management - Boston, MA

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About MFS®:
In 1924 MFS® established the first mutual fund to help make the US stock market more accessible to the average investor. Today, that commitment to investors remains evident in everything about the firm. At MFS® we hire talented individuals and allow them to work together. Office doors are always open, and everyone is on a first-name basis. We believe the best ideas emerge from a culture of collaboration.

Job Summary:
As a senior member of the Enterprise Program Management Office (EPMO) the Resource Manager, working with the Director of the EPMO will be responsible for developing, instituting and maintaining a resource management process that MFS can extend to all business units. The Resource Manager is responsible for assigning, allocating and tracking staffing demands for current and future projects across multiple projects and programs including both those managed by the EPMO and those managed directly by IT. To achieve success, the Resource Manager will interact with Project and IT Managers to facilitate support and analyze requests for new projects ensuring cost effective resource allocations across projects and support. Once project resources are assigned, the Resource Manager will monitor and continuously review resource assignments against projected needs. In addition, the Resource Manager will review and manage the workforce outsourcing strategy as appropriate, creating plans and processes to manage resource allocations and vendor relationships. Finally the Resource Manager is responsible for tracking trends in resource allocation to project future demand and summarize findings to senior management. When necessary, the Resource Manager will support teams in establishing a case for additional resources.

Principal Responsibilities:
Be able to develop, deploy and train a new resource management process for MFS
Understand the roles and skill set required for the project and program workload at MFS
Act as point of contact for resource booking confirmation, conflict resolution, and development of solutions in support of business goals
Facilitate the use of department resources to maximize utilization
Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing.
Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with department leads to address and solve those issues
Forecast MFS demand and capacity (forecasting spreadsheets) staffing needs and gaps
Identify need for consulting resources to back fill current staff and workload
Recommend process improvements for Resource Management
Responsible for managing overall utilization
Work to resolve any issues regarding under or over allocations of current staff members
Analyze and report on weekly utilization reports by department
Track trends in resource usage

Bachelor's degree or equivalent required. Master's degree or equivalent preferred.
Eight or more (8 ) years of related project management experience with at least five or more (5 ) years within the asset management industry.
Proven knowledge of the asset management industry including products, business workflows, regulatory considerations, etc.
Deep understanding of program and project management processes and approaches
Ability to understand project resource demand requirements and balance these against existing capacity
Proven experience working in a resource management capacity
Strong facilitation and communication skills
Strong negotiation and problem solving skills
Excellent coordination and collaboration skills
Experience managing vendor relationships

About this company
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Massachusetts Financial Services (aka MFS Investment Management) offers more than 50 mutual funds, as well as annuities, separately managed...