The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
High school education. Two or more years of related experience. Familiarity with hospitality industry practices. Must obtain a Food Handler's card prior to start date.
Interested applicants should email their resume to firstname.lastname@example.org.
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times and hours worked in a week.
The Restaurant Supervisor is responsible for daily supervision of restaurant staff, guest service and liquor law compliance. Supervises selling and serving guests in safe and efficient compliance with policies and procedures, brand standards and federal, state and local regulations. Supervises guest checks and payment collection in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Remains knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Supervise the restaurant staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff's job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, food and beverage handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment. Perform and supervise the staff's compliance with consistent safe and sanitary food and beverage handling and serving. Monitor and control maintenance/sanitation of the restaurant and equipment. Supervise adherence to all safety protocols. Perform and supervise preparation of guest checks and collection of payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Ensure maintenance problems are promptly reported to Engineering through proper channels. Order supplies and maintain accurate inventory as assigned. Respond to guest requests, concerns and problems to ensure guest satisfaction. Train restaurant employees to maximize productivity and minimize waste. Arrive at work on time, when scheduled and in proper uniform. Attend department meetings as scheduled. Maintain a consistent professional and positive attitude and actions when communicating with guests and associates. Any other tasks as requested by management.
Hcareers.com - 20 months ago