Provide the leadership necessary to achieve projected sales goals while ensuring complete customer satisfaction at all times. Conduct yourself as a coach who observes and facilitates necessary change to achieve company goals. Partner with each project manager and ensure that design consultants are working within a system where the team can consistently meet its goals. Provide direction and guidance to all employees that will maximize their full potential.
Essential Functions of Job
Oversee Design Consultants, Visual Merchandiser, Soft Goods Specialist, and Office support personnel.
Achieve sales goals through the recruitment, development, training, coaching and management of the design consultants. Evaluates needs and strengths of your design consultant team members on a continuous basis. Utilize training tools provided by the Company to ensure your team’s success.
Effectively manage customer contacts and relationships to improve customer service, build sales volume, improve designer effectiveness and increase overall customer satisfaction.
Establish individual sales goals and hold design consultants accountable for achieving foals. Work as team with design consultant and customer.
Create and nurture a positive team environment and a high level of energy and ambition with employees to ensure sales growth.
Education and Qualifications
BA or BS degree in Interior Design or related field or comparable experience.
Proven background in retail selling and interior design.
Experience as design sales professional preferred.
Broad knowledge of design and effective sales techniques.
Supervisory experience required.
This position requires team leadership abilities, strong communication and organization skills.
Ability to train for product knowledge, sales performance and customer service.
Serve as a role model for customer service, design and sales performance.
Must be able to work holidays, evenings and weekends.
Must possess valid driver’s license with a good driving record.
Equal Employment Opportunity
Furniture Brands International is committed to providing equal employment opportunity without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status with respect to recruitment, hiring, upgrades, training, promotion, and other terms and conditions of employment. EOE/AAP/M/F/D/V
Heritage Home Group - 21 months ago