Retention Call Center Rep - Spanish
Fidelis Care - Queens, NY

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Job Summary

The Retention Call Center Representative provides assistance to members and prospects with any related member issues to rectify them as efficiently as possible. This position tracks and documents every interaction accurately in the member's account while adhering to prescribed protocols and staying in compliance with regulatory guidelines.

Qualifications
  • Minimum 2 year of Customer Service Experience
  • High School Diploma required
  • AA/ASS - Associates Degree or equivalent preferred
  • 2-5 years related experience preferred

Fidelis Links

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About this company
85 reviews
From humble beginnings in a 14-zip code area of Brooklyn in 1993, to presence in all 62 counties of New York State today, Fidelis Care's...