The Oregon Dept. of Revenue is currently recruiting for one bilingual REVENUE AGENT 1 to join our Personal Tax and Compliance/Collections unit in Salem. This position brings taxpayers into compliance with state tax laws. This position collects tax liabilities for all tax programs, secures delinquent tax returns, identifies account maintenance problems, and promotes voluntary compliance by providing information and education to the public in a helpful, pleasant, and professional manner.
This person must be able to fluently read, write, and speak Spanish. This person will be responsible for translating to and from English and Spanish speaking taxpayers. A 5% bilingual differential will be paid on top of the regular monthly salary.
This is a full-time, SEIU represented position. This recruitment may be used to fill additional vacancies as they occur.
Duties & Responsibilities:
Initiates and conducts searches and investigations to locate taxpayer. Initiates contact with taxpayers, employers, attorneys, banks, field agents, and other agencies by telephone or correspondence to affect collections. Negotiates and establishes payment agreements based on the taxpayer's ability to pay. Obtains, analyzes and confirms information from taxpayer records, public records, credit reporting agencies, tax returns, and financial statements. Researches and determines existence and location of assets, employment, sources of income, and other collection information. Take enforcement action when needed by issuing final demand letters, distraint warrants, and garnishment of assets including bank accounts, wages, contract payments, commissions, and rents. Document each case individually by keeping written records and follow-up by entering documentation into a computer system. Reviews account balances and recommends needed corrections. Computes penalty , interest charges and account balances. Locates missing payments. Refer to Accounts Resolution Team for payment transfers, W2 adjustments, estimated withholding, and account reconciliation. Independently analyzes and determines the necessary legal steps to collect tax from taxpayer. This includes issuing final demand letters, docketed or nondocketed warrants, and garnishment of assets. Refer to field agent for till tap and license revocation. Provide information regarding settlement offers and penalty waivers. Works within strict timelines to explain the various options, such as appeal rights, and the appeal procedures for conference, Magistrate, and tax court. Recommends to management the acceptance or denial of cancellations, waivers according to law, administrative rule and department procedures. Determines need to transfer accounts for field collection or to collection agencies. Assists the public in person, by correspondence, and by telephone to answer in-depth questions regarding collection procedures of various tax programs, and options available to taxpayers to resolve their tax liabilities. Provides correct forms or publications as needed. Informs and educates taxpayers to understand and appropriately respond to department notices, procedures and policies.
Give and receive technical training regarding tax laws, policies, procedures, various computer systems, department resources, and forms. Provides input to lead worker and unit supervisors in updating training techniques and procedures.
Frequent contact by phone with hostile taxpayers, including being subjected to profanity and occasional threats of bodily harm by potentially dangerous persons. Occasional face-to-face contact may be necessary. Daily office environment is a noisy work area, i.e., phones, machines (personal computer, laser printers), voices (works in close proximity with people with frequent interruptions and distractions). Extensive use of personal computer to enter and retrieve data requiring extended periods of time and repetitious hand movement. May require sitting up to 7 to 9 hours a day, and 35 hours a week.
Qualifications & Desired Attributes:
Six months of full-time office or field experience in collection of past due accounts in which collections was the primary responsibility;
OR One year of experience related to collection of past due accounts such as working in support of a collections section or individual collector, or collections work performed as part of other major responsibilities;
OR One year of experience which included: analyzing financial information to determine the ability to pay; explaining laws, rules and regulations; and resolving problems or complaints which included dealing with customers/clients who were confused, frustrated or hostile.
To receive credit for the six months or one year of qualifying collections experience, the "Work History" section of your application must clearly show: experience collecting past due accounts; or experience performing support work to a collection unit or individual collector which provided knowledge of debt collection principles and practices. (If collections work was not the primary function of the job(s) listed, you must indicate the percent of time spent in collections work only.) To receive credit for the other one year of qualifying experience, the "Work History" section of your application must clearly show that you performed work in all three of the areas listed.
- Strong, professional and respectful communication and customer service skills - Attention to detail
- Experience maintaining confidentiality - Effective team participation by showing a willingness to assist and support others, and treating people with courtesy and respect
To apply for this position, follow the “Apply” link above to complete the Oregon Employment Application online. All application materials must be received by the closing date/time posted. Only complete applications will be considered. Be sure to answer all supplemental questions and attach any required documents. Responses to the “Supplemental Questions” will be reviewed to determine if you meet the minimum qualifications and desired attributes for the position. Qualified applicants whose responses most closely match the desired attributes for the position will be invited to interview. Transcripts must be submitted to receive credit for higher education coursework (official or unofficial at the time of application). IMPORTANT NOTICE – Email Addresses Now Required The state of Oregon is now requiring all applications have a valid email address. Communication to applicants from the Dept. of Revenue will be done via email. If you do not currently have an email address and do not know where to go to get one please refer to our Applicant E-Recruit FAQ's web page question #14 to view several internet providers where you can get a free e-mail account. The state of Oregon does not endorse any particular provider. To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position. Applicants will also be subject to a criminal history check which may include fingerprinting. Circumstances of any criminal conviction will be reviewed to determine whether an applicant is accepted for employment.
Please be aware that due to the economic downturn and subsequent state budget short-fall, this position is subject to cost reductions including mandatory unpaid time off. The pay and benefits on all announcements may change without notice.
If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at: Oregon Department of Revenue Human Resources Rm. 135 Salem, OR 97301 Phone (503) 945-8547 Fax (503) 947-2047 Oregon Dept. of Revenue is an Equal Opportunity and Affirmative Action Employer.
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