Revenue Analyst
Highgate Hotels, L.P. - Generic - USE THIS ONE NOW - Irving, TX

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Job Description:
Due to extraordinary new growth in the Hawaii and San
Francisco markets, Highgate Hotels is seeking talented
individuals to join our outstanding Revenue Management
The Revenue Analyst is integral to the success of the
Hotel's Revenue Management team. The position will be
responsible for the preparation of revenue reports that
will assist the Director of Revenue in implementing the
Hotel's yield strategies. In addition, the Revenue
Analyst will be required to review and analyze reports
such as Market Vision, STAR, Hotel Intelligence and
other measurement tools and present revenue
opportunities for the hotel.

Fundamental Requirements:
  • Accurate preparation and distribution of daily,
weekly, monthly revenue reports. The reports include
market segmentation analysis, production reports,
source contribution analysis, daily pick-up reports,
preferred guest program analysis, etc.
  • Assist with ensuring all rates are loaded and
inventory maintenance is correct.
  • Perform audits and maintenance on all systems such
as PMS, CRS, RMS, and Sales & Catering Systems to
ensure content and information is correct.
  • Communicate strategies and procedures to other
departments as required.
  • Maintain group pick-up reports and communicate with
Sales regarding upcoming groups cut-offs.
  • Must be knowledgeable of all rates, room types, and
hotel product.
  • Participate in weekly revenue management meetings.
  • Prepare Revenue Management Report information for
all related meetings.
  • Monitor and analyze the competition daily/weekly
through shop reports and the Internet to identify
selling strategies and market trends. Act as the
Director of Revenue in their absence.
  • Assist in preparing short and long term forecasts.
  • Act as the Director of Revenue in their absence.
  • Assist in preparing short and long term forecasts.
  • Provide administrative support for the Revenue
Management Team.
  • Review and analyze reports such as Market Vision,
STAR, Hotel Intelligence and other measurement tools
and present revenue opportunities.
  • Update MAR's in Delphi as required under the
guidance of the Revenue Managers to ensure optimal
use by sales team
  • Analyze local events and activities and project the
effect of opportunities they create.
  • Prepare 12 Day Forecast for distribution to
Management team so proper staffing levels are
  • Submit daily and monthly actual statistics to STAR.
  • Conduct Group audit checks (at least monthly) to
ensure Delphi and the Property Maintenance System
are in balance.
  • Place test calls to Central Reservation Office
(CRO) and property to ensure accuracy of rate
quoting, restrictions and selling approach.
  • Update the Daily Market Segment Analysis (DMSA).
Ensure accuracy from the daily Flash Report.
  • Be knowledgeable of all special rates and
  • Complete a weekly PACE report
Job Requirements:
General Requirements
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both
verbally and written, with all level of employees
and guests in an attentive, friendly, courteous and
service-oriented manner.
  • Must be effective at listening to, understanding,
and clarifying concerns raised by employees and
  • Must be able to multitask and prioritize
departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in
an attentive, friendly, courteous and
service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with
Highgate Hotel Standards, as required by scheduling,
which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and
grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations
to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify
problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including
anticipating, preventing, identifying and solving
problems as necessary.
  • Must be able to understand and evaluate complex
information, data, etc. from various sources to meet
appropriate objectives.
  • Must be able to maintain confidentiality of
  • Perform other duties as requested by management.
Education & Experience:
  • Minimum of 1 year experience in the Hospitality
industry, preferably in Hotel Management
  • Knowledge of all industry reports such as STR,
Hotelligence, Market Vision, etc.
  • Proficient in Microsoft Excel, Word, Power Point
  • Ability to work quickly in a high-pressure & high
stress environment
  • Ability to communicate clearly both verbally and in
  • Excellent time management skills
  • Exceptional with details and follow up
Physical requirements:
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force
occasionally, and/or up to 10 pounds of force frequently
or constantly to lift, carry, push, pull or otherwise
move objects.