This is a SEASONAL position.
BASIC FUNCTION: Daily operation of sky tram, tram, train, boat, paddleboats, carousel, or camel rides; following proper and safe procedures; providing superior customer service; handling cash.
ESSENTIAL DUTIES AND SPECIFIC RESPONSIBILITIES:
A. Handle daily operation of rides offered at the zoo.
B. Follow proper maintenance and safety procedures at all times.
C. Responsible for handling cash and balancing at the end of your shift.
D. Learn and be able to perform daily spiel to entertain guests, if your ride requires.
E. Assist guests with strollers and wheel chairs.
F. Provide outstanding customer service at all times.
G. Maintain updated and thorough knowledge of all aspects of the Kansas City Zoo and Friends of the Zoo in order to answer customer questions and promote zoo programs.
H. Report any unsafe conditions immediately.
I. Work cooperatively with other guest services team members.
J. Abide by all FOTZ policies, procedures and operational directives.
K. Perform other duties as assigned by Guest Services Manager.
Active. Sufficient mobility, vision and hearing are needed to ensure safe operation of the rides. Must be able to drive vehicles, walk, stand, and lift strollers up to 50 lbs.
Outdoor environment. Must be able to handle extreme temperatures.
Internal: Daily with employees
External: Daily with guests and volunteers
A. Excellent verbal communication skills and an outgoing personality
B. Ability to deal professionally and effectively with all types of people
C. Must be able to perform informational spiel for guests
D. Must be able to handle vehicles and constant repetition of driving them
E. Excellent driving record and skills
F. Mechanical aptitude
EDUCATION AND EXPERIENCE:
High school degree or equivalent and two years related vehicle experience.
Must be 18 years of age or older with a valid driver’s license.
Decisions related to task priorities.
Some supervision required.
Medium. Hectic environment. Occasional periods of stress.