Room Attendant - Radisson Blu Mall of America
Carlson Rezidor Hotel Group - Bloomington, MN

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Unique. Stylish. Entirely Radisson Blu. The Radisson Blu Mall of America is the 2 nd new Radisson Blu to open in North America. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. We are beginning our talent search for the best in the Twin Cities.

The Radisson Blu Mall of America will feature 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the only hotel connected to the Mall of America.

The position of Room Attendant requires an ability to provide superior guest service in a fast-paced, upscale environment. As a Room Attendant, your responsibilities will include:

Creating guest satisfaction and exceeding expectations by providing the service brand behavior and genuine hospitality.
•Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
•Empty all trash containers and replace with fresh liners
•Restock useable items in guest rooms or suites, i.e., soap, towels, paper items
•Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware
•Clean and vacuum exterior entry and hallways
•Keep linen closets and supply areas clean and organized
•Ensure guest laundry and dry-cleaning orders are attended to promptly
•Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
•Promptly handles guest complaints or requests and refers to supervisor if unable to handle
•Ensures that all rooms or suites are secured upon leaving the guest room or suite

Creating 100% guest satisfaction by providing the Radisson Blu experience through performance
that demonstrates the standards of, genuine hospitality and exceeding guest expectations
•Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience
•Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
•Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
•Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
•Performs other duties required to provide the service brand behavior and genuine hospitality
•Ideal candidate will have a minimum of one year hospitality experience in housekeeping
•High School Diploma or GED
•Good English Communication skillls
•Works well independently or as part of a team
•Strong attention to detail
•Commitment to exceptional guest service
•A positive attitude
•Adhere to the policies and procedures of the hotel
During the majority of the shift, must be able to:
•Perform repetitive hand and arm movements
•Ability to lift, pull, push up to 20 pounds
•Must be able to squat, bend, kneel and twist
•Ability to stand for long periods of time
•Occasional lifting of up to 50 pounds

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