Rotational Desktop Technician Level II-III
MCPc, Inc. - Akron, OH

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Position Overview:
Due to continued growth and the need to meet the demand of our customers we are seeking experienced computer professionals to perform Help Desk and Desktop Support; levels II and III. Positions are available throughout Northeast Ohio (Akron/Canton).

Desktop Support Technicians (Level II-III) will receive escalated PC and peripheral support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

This is a Level II to Level III technical support position providing advanced PC and printer support. Ideal candidates will have Certifications in CompTia A+, MCP, and/or Network +, preferred; with an Associate or Bachelor degree in the field of computer technology and/or 2-6 years equivalent work experience as a technician.

All levels will be expected to have:

** Attention to detail
** Professional demeanor
** Strong ability to identify and manage issues
** Ability to follow strict protocols while maintaining an empathetic approach in assisting the end user.
** Must be a quick learner.
** Must have good soft skills.
** Must be reliable at documenting desk side call resolution, in detail.
** Strong communication skills both verbally and written form.

Physical Requirements (Describe the position in terms of amount of time standing, sitting, and walking around, lifting and bending, which duties require the most effort and what business tools are utilized regularly):
** Working conditions are normal for an office environment. Work requires ability to interact with end user via phone and to respond to end users at their worksite.
** Must be able to lift 40 lbs.
** Must be able to walk up and down stairs.
** Must be able to stoop and bend under desk