Assess the stores ability to exceed customer expectation for ease of shopping, service, variety, freshness, cleanliness, food safety and regulatory conditions. Support all aspects of the Customer 1 st strategy and 4 keys targeting the customer’s experience. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. To be a valued resource to the Store Manager to provide direction, instruction and guidance as needed.
Essential Job Functions:
Ensure the implementation of division marketing plans, operation initiatives, compliance with laws, policies and standards in order to improve overall customer experience
Advise and provide feedback to Store Management with regard to performance of their duties.
Provide direction to others to achieve operational goals and store readiness.
Monitor training in their Area..
Take responsibility for leading the Area in management trainee development (including store walks, feedback on phase reports, meeting attendance and performance assessment).
Consult with District Manager, Store managers, and others on the strengths and developmental opportunities of employees at all levels.
Promote diversity efforts in the Area and Division.
Consult with District Manager for correct placement of all management needs in the Area.
Work with Store Management, to ensure the adequate recruiting, hiring, training, development and evaluation of all Team Members.
Conflict resolution and workplace climate issues.
Support Store Safety Programs/STAR Worker’s Compensation (monitor progress of all employees in the area on comp. And alternate duty assignments).
Monitor Safety and food safety training for all stores to ensure compliance with division and corporate guidelines.
New store openings
Promote strong store relationships with the community
Oversee and assist management to assure they understand their responsibilities in all departments.
Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
Strong leadership skills
Ability to be collaborative and work with and through others.
Strong analytical skills
Ability to conduct effective meetings
Highly organized and proficient at multi-tasking.
Strong computer skills - Excel, Word, Power Point
Ability to work and coordinate with other individuals and departments.
Strong oral skills
Strong writing skills
Ability to effectively use organization personnel to achieve objective.
Desired Previous Job Experience:
Store Manager 2+ years
Service Industry, Restaurant, Food Service Experience
Potential Career Path from this position:
Kroger - 12 months ago