SAMPLE Customer Service Representative
Stoops Freightliner – Quality Trailer - Indiana

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This non-exempt position reports to the Customer Service Manager. Customer Service Representatives are the first contact with new customers and are responsible for beginning our relationship built on Exceptional Service and Sensible Advice.Duties: Maintain strong knowledge of our products and services. Product knowledge must be at a level that the CSR can sell any service offered by the organization. Promote good customer relations by consistently providing exceptional customer service.

Initiate sales and be capable of effectively cross-selling products and services to customers. Address customer challenges with professionalism, answering customer questions and investigating correcting errors.Continuously increase knowledge and skills through education, seminars and internal training. Maintain a position of trust and responsibility by keeping all customer business confidential. Participate in all office marketing and sales projects, which include personal contacts, telephone sales, direct mail and promotions.Qualifications: Ideal candidates will have 2-3 years of existing service experience.Knowledge of Microsoft Office applications, specifically Word and Excel, are critical for this position.Excellent written oral communication skillsAbility to present a professional image and communicate with public, co-workers, management, customers and others in a courteous, positive and professional manner.Preferred candidates will have enthusiasm, show strength in understanding the needs of the customer and be able to solve complex problems.The ability to take initiative and utilize sound judgment in decision making.Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management.

Must have the ability to demonstrate a sales initiative.

Stoops Freightliner – Quality Trailer - 23 months ago - save job