KLA-Tencor Corporation (NASDAQ: KLAC), a leading provider of process control and yield management solutions, partners with customers around the world to develop state-of-the-art storage, compound semiconductor, photovoltaic, and other related nanoelectronics industries. With a portfolio of industry-standard products and a team of world-class engineers and scientists, the company has created superior solutions for its customers for over 35 years. Headquartered in Milpitas, California, KLA-Tencor has dedicated customer operations and service centers around the world. Additional information may be found at www.kla-tencor.com .
The KLA-Tencor Information Technology (IT) Division’s mission is to provide innovative and differentiated solutions that help drive business growth, collaboration and productivity. IT team partners with business and vendors to build and sustain value added business information solutions. IT team has opportunity to work on a wide range of assignments and projects in the development and operation of computer-based information systems.
We are currently seeking an energetic self-starter to work as a senior SAP CRM Business Process Analyst (Sr. CRM BPA). The Sr. CRM BPA will be responsible for conducting business process analysis, needs assessment, and preliminary cost/benefit analysis to support business requirements. They will work closely with business partners to assess business requirements and build design specifications. They will perform required SAP system configuration changes and work with technical team to build new system functionality or to change existing system functionality. Their work will span both system enhancements and projects in ECC –Sales & Distribution (SD), CRM (SAP) and other application platforms. They are expected to support key Service business functionalities such as Case Management, Service Logistics, Contract & Quote management, and Pricing. They will collaborate with other IT departments such as Architecture, Business Engagement, Governance and Infrastructure to build and improve information system solutions.
Candidate should be able to think independently, be comfortable with sharing and accepting ideas in an open manner. Should possess solid written and oral communication skills and should have an aptitude for thriving in complex business situations. Candidate should enjoy working in a fast-paced, self-directed, diverse and customer service-oriented environment. Candidate should be able to translate business requirements into system & process solutions.
Candidate should possess good understanding of IT change management and ticket release processes & systems (e.g. ServiceNow, Remedy). Must possess ability to work with global application service vendors
Candidate may possess project management skills such as planning, execution and control of project/task deliverables.
Candidate should have following technical and process skills:
- 5-7 years of IT industry experience
- 3-5 years proven SAP ECC & CRM (Service) experience
- Specific system knowledge of SAP ECC-SD and CRM Service modules/functionalities such as Case, RPA, Contracts, Quote, Order management, Pricing & Configuration, Partner determination, Billing/Invoicing.
- Good business understanding of key service processes in areas of Interaction Center, Service Delivery, and, Commercials
- Additional experience:
- IPC, Business partner management, CRM middleware, and ECC integration.
- CRM 7 Web UI and Interaction Center
- CRM Service Delivery experience for a large/midsize global company.
- Understanding of SAP CRM Sales & Marketing modules (Opportunity, Campaigns, Contacts etc.) is a plus
- Project management experience is a plus
- Additional certification in an industry group or related SAP module(s) is a plus.
Bachelor's Level Degree (Engineering or Business) with at least 7 years of IT industry, and 5 years of SAP ECC & CRM experience.
Master's Level Degree (Engineering or Business) with at least 5 years of IT industry, and 3 years of SAP ECC & CRM experience.
Equal Employment Opportunity
KLA-Tencor is an Equal Opportunity Employer.
KLA-Tencor is hard-core when it comes to hunting down chip flaws. One of the world's largest makers of process control equipment for...