SBAP Coordinator - PT
Research Foundation of The City University of New York - New York, NY

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The Small Business Assistance Program (SBAP) is an initiative of the Community Service Society of New York (CSS) that provides individualized assistance to small business owners and presentations to the small business community on the Affordable Healthcare Act (ACA)of 2010. Presentations focus on health reform, health insurance options, healthcare tax credits, employer mandates and other relevant topics. Individualized assistance is also provided on healthcare tax credits, the full spectrum of coverage options, coverage transitions, premium increases, understanding the complaints and appeals process; and referral of small business employees in need of assistance with health access or insurance to Community Health Advocates. The SBAP Coordinator is responsible for the day-to-day operations of the Small Business Assistance Program and ensuring an effective delivery of services. The incumbent is also responsible for program marketing and participation in professional activities to improve job performance. Incumbent will work under the direction of the LaGuardia Business Services Executive Director and with other LaGuardia Business Services staff. Community Outreach, Education, and Presentations: The SBAP Coordinator will publicize services to its constituents and other community members, and will provide community presentations. Primary focus will be Nassau and Suffolk counties. These presentations (50 expected)are group presentations designed to educate small business owners and healthcare decision-makers about enrollment in – and rights and responsibilities with respect to – public and private health coverage, Exchanges, Health Care Reform and ACA provisions, small business tax credits, the process for reviewing and commenting on proposed premium increases, other health insurance, and other health care related topics. Individual Small Business Counseling: The SBAP Coordinator will counsel and assist small businesses on a one-on-one basis on health insurance issues. Examples of one-on-one counseling may include: helping a small business understand and access their health insurance tax credits under the ACA; counseling a small business as it chooses health insurance for the firm’s employees; helping a small business review and submit comments about premium rate increases that apply to their insurance; or answering a small business’s questions about its obligations under COBRA or under the ACA. The level of assistance and involvement may vary depending on the circumstances. One-on-one counseling may involve providing basic information to a small business on what its coverage options are, or detailed help comparing plans. Assistance is to be provided in an accessible, culturally and linguistically appropriate manner, including options for telephone, web, email, mail, and in-person assistance. Collaboration: The SBAP Coordinator will be ready, willing, and able to collaborate with members of LaGuardia Business Services to identify trends and issues affecting small businesses within the health care and health insurance arenas in New York State.
Other Duties:
Coordinate diverse program activities
• Meet program outcomes 50 presentations and 250 one-on-one counseling sessions over the course of 16 months
• Maintain client databases
• Perform web-based research
• Organize webinars, workshops and conferences
• Establish a comprehensive network of professional contacts for referral purposes
• Obtain written feedback from clients who have received assistance
• Represent program at networking and other business events
• Provide one-on-one advisement to clientele
• Demonstrate a wide breadth of knowledge in business development
• Lead and/or participate in training workshops sponsored by the LaGuardia Business Services and/or SBAP and provide follow up services as necessary to attendees
• Gather written feedback from clients who have received assistance for the purposes of program refinement service delivery improvement
• Perform clearinghouse services by gathering information from clients and other individuals and make referrals to internal and external providers Salary: Approx. $37.00 per hour, 19 hours per week

Core Competencies/Qualifications:
Bachelor's degree from an accredited institution of higher learning or equivalent experience in public or private contracting
• 4 years experience in small business advising or technical assistance environment
• Proficiency using Microsoft Office Suite
• Knowledge of basic business processes, e.g., procurement, marketing, inventory management, manufacturing, finance, and accounting
• Understanding business planning, measurement, and control
• Must have excellent communication and presentation skills