SC-Service Desk- 24x7 Team
ACET - Annapolis Junction, MD

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SC-Service Desk- 24 x 7 Team Eng Lvl II

**Position requires an active TS/SCI + High Level Polygraph**

Unix/Windows Technician responsibilities include: Local and remote system administration support, system maintenance, installation and configuration of Unix Sun Blade and Windows workstations; Updating Unix NIS Master and Display back servers; Troubleshooting problems and applying resolutions for 24x7 SLA customer base and escalated tickets; Resolving desktop problems and service requests locally in the extended Ft. Meade campus and remotely using tools such as SMS, Remote Desktop connection, etc.; Installing software remotely via Marimba; Creating and modifying Groups and Distribution Lists via DRA; and Following up to ensure completion of work within SLA timeframes.

Requirements:

Must meet contract level requirements for appropriate position. In addition, must have technical background in diverse operating systems (Unix/Windows/Vista), hardware platforms, and software packages. Desired experience: Unix knowledge and troubleshooting (Solaris 2.6 and 2.8); Unix server knowledge; Familiarity with the Sun Secure Global Desktop environment; Familiarity with Remedy ARS; Familiarity with Marimba and DRA; Computer hardware architecture knowledge; Data/Information architecture; Software installation and troubleshooting; MS Exchange knowledge and troubleshooting; Use and administration experience with MS Office Applications, Active Directory, and Network and Internet Applications.

Must possess good communication and customer service skills; must be able to work independently; and must be a team player.

Availability/Shift/Duration:

Immediate position available. Must be available to work 12-hour rotating shifts (6:00pm to 6:00am) in a 3-2-2-3-2-2 (3 days on/ 2 days off/ 2 days on/ 3 days off/ 2 days on/ 2 days off) format.

ACET is an Equal Opportunity/Affirmative Action Employer

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