SC-Service Desk-ITSC (Day Shift)
Eng Lvl II
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. This position will include account creation, mofication, and deletion responsibilities.
Must meet contract level requirements for appropriate position. In addition, position requires a minimum of 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel. Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus.
Immediate long term position. Monday-Friday, early shift (Daily hours are 9:00am-5:00pm)
**An active high level polygraph is required for this position**