SC-Service Desk-Remote Resolution NT/Unix Technician
ACET - Annapolis Junction, MD

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SC-Service Desk-Remote Resolution NT/Unix Technician

Eng Lvl III

Role Overview

Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.
Troubleshoots problems and applies resolutions remotely. Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc. This position may include Team Leader responsibilities.


Must meet contract level requirements for appropriate position. In addition, position requires a minimum of 2 years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.
· Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus
· Computer hardware architecture knowledge
· Must have software installation and troubleshooting experience
· Microsoft Exchange knowledge and troubleshooting
· Use/knowledge Microsoft Office Applications
· Use/knowledge of Active Directory
· Use/knowledge Network and Internet Applications and Protocols
· Must possess good communication and customer service skills.
· Candidate must be a team player and have the ability to work in a fast-paced environment
· Must be able to Multi-task
· Must be able to adapt to a dynamic work environment

Immediate long term position. Monday-Friday, dayshift (Daily hours should begin no earlier than 6am, and end no later than 6pm)

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