This position is located onsite in Dubuque, IA and no remote work is available for these roles.
IBM's new Technical Services Delivery is seeking SCCM Technical Support Specialists that will be responsible for applying expert analysis to provide support for problem and change tickets for SCCM infrastructure support and the secondary and tertiary products associated with SCCM, including but not limited to SCCM, WSUS, OSD, SQL, IIS, 1E tools, and general active directory and network management principles.
In this role, you be responsible for assessing client situations to determine problem facing the specific client. Client problems will not be routine or standardized and the creation of documentation explaining the solution to the client problem will be required. In addition, you will be responsible for implementing changes to the client’s environment, mentoring and training other members in the primary pool. Furthermore, this role requires a high degree of proactive analysis that is not associated with problem management records.
Primary Job Responsibilities:
Support problem and change tickets for SCCM infrastructure support and the secondary and tertiary products associated with SCCM for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks consist of the most complex and non standard work and require independent thought and problem solving to resolve.
Work with QA and Dispatcher to resolve identified green team/QA investigations.
Mentor and train Rhythm and Blues team members, as well as resources in other geographies.
Work to standardize repeatable tasks and steps across multiple accounts within a pod.
Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement culture.
The SCCM Support team will also:
Provide installation and maintenance of the Microsoft SCCM application in complex environments
Recommend SCCM updates and configuration modification.
Apply application updates as required.
Utilize tools for remote management and support of SCCM client computers.
Establish and maintain system configurations for the SCCM environment including site servers and clients.
Develop and maintain operational support procedures for the environment.
Provide level 2/3 problem isolation, determination and recovery of system hardware and operating system software.
Coordinate in-scope SCCM system problem and change management using approved tools and processes.
- At least 3 years experience in Systems Administration experience within any of the following operating support platforms such as Windows 2003, HP, Sun Solaris, AIX, Linux
- At least 2 years experience in HW, server, NW, OS, SW, application, database or other technologies, and also experience installing, troubleshooting, operating, testing, planning and configuring relevant technologies
- English: Fluent
- Associate's Degree/College Diploma
- At least 5 years experience in HW, server, NW, OS, SW, application, database or other technologies, and also experience installing, troubleshooting, operating, testing, planning and configuring relevant technologies
- Basic knowledge in LEAN methodologies
- Basic knowledge in Maximo tool
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
International Business Machines Corporation (IBM), is an information technology (IT) company. s major operations include Global Technology...