SE - Dispatcher
Lennox - Pierre, SD

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Experts, you know you're getting the best. Service Experts is
part of the Lennox family, a known and trusted long term provider of
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best.
As a leading innovator of home
and commercial, heating, cooling, refrigeration, air-quality, and
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Join over 4,000 employees in
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and your work, a better place.

Job Description:
Requirements

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style="COLOR: black; FONT-SIZE: 10pt" >The general role

responsibilities of a Dispatcher are as follows:
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style="COLOR: black; FONT-SIZE: 10pt" >Demand Service and Policy

Customers:
Review next

day’s unassigned tickets to create the most efficient routes

and assign to the appropriate technicians.

Call all customers to confirm appointments.

Manage technicians daily routes to include geographic

efficiency while maintaining customer contact to ensure a high

degree of productivity while delivering excellent customer

service

Debrief each

technician after completion of individual tickets

Update and manage interactive web scheduling utility to

maximize available customer appointments per day.

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Review any “On Hold” tickets to determine if they

are ready to be dispatched.

Answer inbound customer inquiry calls with the ability to

remain pleasant and positive in high stress environment.

Requires the ability to accept empowerment and be prepared to

make decisions regarding customer satisfaction with

confidence

Minimum requirements:
High School Diploma or GED

Basic typing skills

Excellent customer service and communication

skills

Experience using the STARS system helpful

Lennox - 18 months ago - save job - block
About this company
21 reviews
Lennox International makes sure the temperature is just right. The company makes climate control equipment such as heating, ventilation, air...