SE - Dispatcher
Lennox - Pierre, SD

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Job Description:

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style="COLOR: black; FONT-SIZE: 10pt" >The general role

responsibilities of a Dispatcher are as follows:
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style="COLOR: black; FONT-SIZE: 10pt" >Demand Service and Policy

Review next

day’s unassigned tickets to create the most efficient routes

and assign to the appropriate technicians.

Call all customers to confirm appointments.

Manage technicians daily routes to include geographic

efficiency while maintaining customer contact to ensure a high

degree of productivity while delivering excellent customer


Debrief each

technician after completion of individual tickets

Update and manage interactive web scheduling utility to

maximize available customer appointments per day.

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Review any “On Hold” tickets to determine if they

are ready to be dispatched.

Answer inbound customer inquiry calls with the ability to

remain pleasant and positive in high stress environment.

Requires the ability to accept empowerment and be prepared to

make decisions regarding customer satisfaction with


Minimum requirements:
High School Diploma or GED

Basic typing skills

Excellent customer service and communication


Experience using the STARS system helpful

About this company
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Lennox International makes sure the temperature is just right. The company makes climate control equipment such as heating, ventilation, air...