SIU/Claims Case Manager
G4S Compliance & Investigations - Raleigh-Durham, NC

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Claims Investigation Case Manager

G4S Compliance & Investigations, the global leader in insurance investigations is actively pursuing candidates for a full time Case Manager in our Raleigh, NC office.

  • In-depth understanding on Property and Casualty Claims and claims process
  • A Case Managers main function is:
      • Oversee field investigations conducted by staff investigators nationally
      • Maintain a strict diary and daily communication with customers and field investigators
      • Communicate effectively with customer claims offices and staff
  • High functioning capacity and proficiency in automated systems,
  • Substantial experience with high volume claims systems
  • Technical direction to investigators on complex claims;
  • Ability to lead select field investigations in support of clients;
  • Internal Training resource for G4S Investigators in their area;
  • Management of designated programs in assigned territory by maintaining and building professional relationships with existing and new clients;
  • Must be detail oriented and comfortable with a fast passed customer driven organization

The successful candidate must have the ability to plan and coordinate complex investigations, and lead others to follow investigative plans.

Skills & Experience Required:
  • 5 + years insurance industry claims experience, including reviewing, investigating and managing insurance claims
  • Strong interpersonal and superior communication skills, including verbal and professional writing and report preparation; with the ability to mentor and train others on skill set improvement.
  • Strong computer skills using proprietary claims management system, Word, Excel, Power Point and Outlook. Ability to quickly learn new software operating systems.
  • Bachelors degree required, and advanced degree preferred. Substantial insurance industry experience and technical investigative experience may be substituted for the formal education requirement.
  • Reports to the Assistant Vice President – Operations

Skills & Experience Preferred:
  • 10+ years law enforcement experience, with significant responsibility for multi-line claims;
  • Experience in handling complex claims.
  • Strong internet/desktop investigation skill set and ability to mentor and train others on advanced search techniques for lead development and strategic information gathering.

G4S Compliance & Investigations offers a comprehensive compensation and benefits package, for full time employees that includes medical, dental, vision, life, long-term and short-term disability, and a matching 401k plan.

Interested candidates meeting the above requirements for this position should forward their resume to . For more information on G4S Compliance & Investigations please visit our website at