SR SYSTEMS ENGINEER - IT Operations
Home Depot - Atlanta, GA

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POSITION PURPOSE -
Do you want to be part of a thrilling revolution influenced by technology? The Home Depot is a $70 billion business-focused environment where you can contribute in a variety of functional areas covering all aspects of the consumer value chain. We are currently managing leading software packages and technology platforms to deliver creative results to our business partners and customers. We need people who understand how best to apply technologies to solve problems and develop innovative solutions. If you are looking for an opportunity to see instant, progressive, and substantial business benefits from your technology talents and experience, it's the perfect time to join The Home Depot.

As an IT professional you have expert knowledge in one or more programming languages or databases. Because of your excellent understanding of the entire project life cycle, you have the ability to direct project teams in the gathering, design, and development of complex applications/programs. You get to work closely with and learn from the brightest minds to ensure proper system design. Your role ensures highest quality implementations from design through quality insurance to production. You anticipate hardware and software design needs to take pre-emptive action. Our IT professionals support multiple team members and other project leads in day-to-day activities related to project work.

On- site and local perks:
Choose from a variety of benefit plans designed to meet your individual and family needs.
Take part in company Success Sharing - an incentive program based on sales performance.
Receive "Homer Awards" that lead to cash incentives for consistently demonstrating behaviors that reflect The Home Depot's values.
Work out at our on-site gym that offers classes and state- of- the- art equipment.
Eat at our on-site cafeteria that offers a plethora of options or enjoy discounts at neighborhood restaurants.
Pick up prescriptions on-site at the CVS pharmacy.
Bank On-site at our Credit Union.
Drop your child off at one of the largest corporate on-site daycare facilities.

This position will work with internal customers to develop operational process workflows within the System Center Orchestrator framework which automate manual processes and procedures as well as implementing cross application integrations.

This position will develop and implement metric tracking mechanisms in order to report time saved per automated solution.

This position will be part of a team that is responsible for LVL 2 support of System Center Orchestrator. Responsibilities include:
  • Creation of support documentation for the LVL 1 support team
  • Validation documentation to ensure services are functioning after server reboots
  • Escalation support of the application should the LVL 1 team need assistance in restoring service during a service outage
The Sr. Systems Engineer develops, maintains and supports The Home Depot's technical infrastructure, hardware, and system software components for moderately complex projects.
Performs configuration, debugging and support for multiple infrastructure platforms on moderately complex projects.
Performs root cause analysis for service interruption recovery; create preventative measures and present to managEment.
Perform store & SSC engineering and roll-out implementation. Ability to present ideas and manage projects. Interface with Business Stakeholders on complex projects. Update manager on escalated issues. May operate as a team lead guiding newer associates or interns.

MAJOR TASKS, RESPONSIBILITIES AND KEY -
Perform installation, maintenance and support of system software, hardware and infrastructure and user support for moderately complex projects. May oversee this effort if acting in team lead capacity.
Perform store & SSC engineering and roll-out implementation.
Perform configuration, debugging and support for infrastructure platform for moderately complex projects.
Perform root cause analysis for service interruption recovery; create preventative measures.
Provide technical direction to System and Associate Engineers, Operations Specialists, and contractors.
Interface with Business Stakeholders on all applicable projects. Update manager on all escalated issues.

NATURE AND SCOPE -
Typically reports to Manager, Information Technology
Responsible for helping others and providing on-the-job training or guidance
ESSENTIAL SKILLS

MINIMUM QUALIFICATIONS -

Must be eighteen years of age or older.
Must pass the Drug Test.
Must successfully complete any required training or orientation courses.

EDUCATION REQUIRED -

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

YEARS OF RELEVANT WORK EXPERIENCE - 3

PHYSICAL JOB REQUIREMENTS -

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

ADDITIONAL QUALIFICATIONS -

Knowledge and experience with computer hardware, operating systems and system software.

PREFERRED QUALIFICATIONS -
Proficient command of the English language
Excellent communication skills, both written and oral
Must be able to work independently, drive efforts and track tasks in a highly matrixed environment
3 years Windows Server 2008 experience required
2 years Windows Powershell experience required
2 years Microsoft System Center experience required
Experience designing and implementing business or operational process workflows required
Experience in MS System Center Orchestrator, HP Operations Orchestrator, or BMC Orchestrator a big plus
Experience in SQL Server 2008
Experience in scripting languages such as bash, Python, Perl, or Ruby
Experience in HTML/CSS/JavaScript a plus

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Solid knowledge of the PC (hardware and software) is essential.
Ability to listen to what the user is saying and then interrpret what he/ she is trying to get across.
Ability to work autonomously and with a diverse team.
Ability to communicate at all levels within the organization.
Ability to present ideas and manage projects.

Home Depot - 17 months ago - save job - block
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The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...