POSITION PURPOSE -
This position is required to fill the demand of our ever growing Application Virtualization environment. Typical tasks include Windows Citrix server design, build, installation and configuration based on Microsoft and 3rd party applications. . This associate will also be tasked with design and implementation tasks associated with Microsoft RDS and AppV technologies. Application packaging, testing, deployment and integration with Active Directory are also in-scope activities. The associate will create Logical and Physical designs of new environments, and will also need to provide RTS Maintenance and Break/Fix production support coverage.
The Sr. Systems Engineer develops, maintains and supports The Home Depot's technical infrastructure, hardware, and system software components for moderately complex projects. Performs configuration, debugging and support for multiple infrastructure platforms on moderately complex projects. Performs root cause analysis for service interruption recovery; create preventative measures and present to managEment. Perform store & SSC engineering and roll-out implementation. Ability to present ideas and manage projects. Interface with Business Stakeholders on complex projects. Update manager on escalated issues. May operate as a team lead guiding newer associates or interns.
MAJOR TASKS, RESPONSIBILITIES AND KEY -
Perform installation, maintenance and support of system software, hardware and infrastructure and user support for moderately complex projects. May oversee this effort if acting in team lead capacity.
Perform store & SSC engineering and roll-out implementation.
Perform configuration, debugging and support for infrastructure platform for moderately complex projects.
Perform root cause analysis for service interruption recovery; create preventative measures.
Provide technical direction to System and Associate Engineers, Operations Specialists, and contractors.
Interface with Business Stakeholders on all applicable projects. Update manager on all escalated issues.
NATURE AND SCOPE -
Typically reports to Manager, Information Technology
Responsible for helping others and providing on-the-job training or guidance
MINIMUM QUALIFICATIONS -
Must be eighteen years of age or older.
Must pass the Drug Test.
Must successfully complete any required training or orientation courses.
EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 3
PHYSICAL JOB REQUIREMENTS -
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
ADDITIONAL QUALIFICATIONS -
Knowledge and experience with computer hardware, operating systems and system software.
PREFERRED QUALIFICATIONS -
Required Technical Skills: Thorough understanding of Windows 2003/2008 (R2) Operating System, Citrix, RDS, and AppV. Hands-on experience with server hardware technologies is preferred. Solid understanding of AD, Network and SAN technologies.
Minimum of 2 years experience with Citrix technologies such as Presentation Server, XenApp, Web Interface, and Netscaler.
Experience packaging and deploying applications within a Citrix environment. Experience with Microsoft security settings and Group Policy Objects.
Enterprise-level experience with system administration, support, design, and implementation. Experience with VBScript, Powershell, and automation
Required Soft Skills: Excellent Customer Service, Documentation/Process, Project Management, Technical Leadership and the ability to work with project teams and other infrastructure teams to deliver quality solutions in a fast-paced environment. Exposure to Enterprise change management.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -
Solid knowledge of the PC (hardware and software) is essential.
Ability to listen to what the user is saying and then interrpret what he/ she is trying to get across.
Ability to work autonomously and with a diverse team.
Ability to communicate at all levels within the organization.
Ability to present ideas and manage projects.
Home Depot - 14 months ago
The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...