The student services coordinator will provide leadership in the development and delivery of exceptional student services to program students by engaging, registering, providing course access, advising, and providing proactive advising/success coaching. He/she will ensure that students are aware of and can easily access a range of support services within the division and at their home campuses, monitor program admittance, registration, progress, and student success, and track activities and provide program and student information to the team. The student services coordinator will work within a program team member serving as the functional expert for student services and provide cross functional backup for fellow team members. She/he will be fully conversant in the goals and objectives, curriculum, and administrative details of the program.
At least one experience working in student services, recruiting, advising, customer service or related field
Demonstrated skills and experience providing excellent service to others
The Student Services Coordinator performs the following functions:
Serve as the team expert in student services. Represent the student services perspective; consult with and seek approval from student services program manager to propose changes in processes that may impact the student services function.
Implement and maintain proactive advising/success coaching to address developing study and test-taking skills, encouraging effective money management, managing commitments, engaging with fellow students, navigating school processes, managing wellness, connecting school to future goals.
Establish regular communication with students to increase their likelihood of success. In students first term, talk with each student at least 5 times. Determine meeting frequency and type (phone, email, etc) as term and involvement in program progresses.
Monitor and report on student progress using manual and automated systems of data recording and reporting.
Refer students to home campus for financial aid, credit/degree audits, and other campus specific resources. Coordinate with partner campus personnel when students need additional assistance.
Register students or assist students with registration process.
Oversee automatic set up of students in D2L courses; manage manual processes when course preview week approaches.
Share information about program and available services with current and prospective students.
Engage prospective students by timely follow up on qualified leads generated through recruiters and referrals.
Provide regular communication to the program manager about student services issues, activities, and results.
Provide information to the student services colleagues about the program; participate in student services meetings; collaborate with student services staff members to share information about system initiatives, best practices, and issues related to the professional practice of student services.
Inform and coordinate with technical and course support staff to monitor patterns in requests for assistance and identify opportunities to improve student experience.
Contribute to the programs goals as an engaged member with a shared sense of accountability, authority, and responsibility for the success of the program and attainment of the identified goals.
The University of Wisconsin-Extension Division of Continuing Education, Outreach and E-Learning (CEOEL) is a national leader in innovative, engaging, and highly effective online programs and student services.
A CEOEL Student Services Coordinator is knowledgeable about student services and has a strong customer-service orientation, a broad understanding of the ways in which various generations communicate, and knows how to make adults feel comfortable and at home in higher education. She/he has primary responsibility for delivering exceptional student services to program participants. As such he/she plays a leadership role for engagement, registration, and proactive advising for one or more of the online programs offered through the division. This is a highly collaborative and integrated position. As a team member, the student services coordinator is student-centered, results driven, and responsible and accountable for fully participating in achieving the goals and objectives of the online program.
Although the student services coordinator works within the team dedicated to a specific program, he/she must also work with student services and other colleagues across the division. Hence the ability and commitment to be supportive, collaborative, and engaging are essential characteristics for this position.
The successful candidate will be required to provide documentation of credentials. Prior to appointment to this position, a criminal records review will be conducted. UWEX complies with the Wisconsin Fair Employment Act with regard to nondiscrimination on the basis of arrest and/or conviction record.
This document can be made available in alternative formats by calling the person listed above.
Under Wisconsin Statutes, if asked, UW-Extension is required to provide a list of all nominees and applicants who have not requested, in writing, that their identities remain confidential. The identities of all finalists must be released upon request. The form to request confidentiality is available at http://www.uwex.edu/jobs/documents/notice.pdf
An offer of employment is contingent upon establishment of identity and verification of employment eligibility as required by the Immigration Reform and Control Act of 1986.
The University of Wisconsin-Extension is an Equal Opportunity/Affirmative Action employer and actively seeks and encourages applications from women, minorities and persons with disabilities. It is our policy to provide reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment.
TO ENSURE CONSIDERATION:
Applications will be accepted and reviewed until the position is filled. For best consideration, please apply by July 10, 2013.
A complete application will include the following:
1. A letter of interest addressing the applicants qualifications and experience as they relate to the responsibilities of the position.
2. A professional resume.
3. Names, email, addresses, and telephone numbers of three professional references including at least one current or past supervisor.
Please direct requests for information to:
Melissa Mayo, Director, Human Resources
PLEASE SUBMIT APPLICATION MATERIALS to Continuing Education, Outreach and E-Learning Human Resources online using the URLs below. Once you are in the Candidate Gateway, please make sure to click on the Advanced Search link and enter 9108 into the Job Opening ID field.
Not a current UW Employee? Before you get started with the online application process, we recommend you preview the frequently asked questions (FAQs) by selecting the copying and pasting the URL below into your browser.
After reading the FAQs, please copy and paste the following URL into your browser: https://www.careers.wisconsin.edu/psc/careers/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?SiteId=30&.
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Enter Job opening ID: 9108
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Enter Job opening ID: 9108
University of Wisconsin System - 19 months ago