SUPERVISOR - SPA
Morongo Casino, Resort & Spa - Cabazon, CA

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Supervise Spa & Pool Staff, to ensure World Class Guest Service is delivered on a consistent basis to all guests. Preparation and Anticipation of Guest requests, and to execute 4-Diamond Service initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Supervise, mentor & develop Spa Team. Timely Employee Evaluations 90 days & Annual. Oversee daily operation of Spa area. Ensure that the Spa is delivering 4-Diamond levels of service. Assist in creating innovative packages to sell groups focusing on midweek business, while increasing overall business in the spa and salon. Communicate to the Spa Manager Information and statistics pertinent to planning and execution of maximizing revenue while increasing guest perception. Manage lazy river, pool & deck areas. Oversee the rental of the Cabanas, loaning of pool towels. Ensure the pool area is maintained in a professional manner at all times. Ensure the safety of all guests utilizing the pool area through observation and enforcement of pool area rules. Perform emergency treatment if and when called upon.

JOB REQUIREMENTS:
QUALIFICATIONS

Computer skills, excellent verbal and written skills. In-depth knowledge of Spa operations. Skilled in ARTS, scheduling, ordering, reservations. Team leader and innovator relating. In-depth knowledge of Pool operations and life guarding. Ability to maintain strict confidentiality of classified information. Ability to tactfully and diplomatically deal with the public and staff. Must possess excellent business sense and high professional ethics. Must possess a high regard for customer service and employee relations.

EDUCATION and/or EXPERIENCE

High School diploma or GED required. Associate’s degree in related field preferred (or equivalent work experience providing necessary background for the position). Minimum 2 years experience in Spa Management and operations. Minimum one (1) year in supervisory role. Must have Water Safety Instruction (WSI) Certification, CPR & First Aid Certification(s). Casino experience preferred but not required.

Morongo Casino, Resort & Spa - 21 months ago - save job - - block
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