Sales/Customer Support Specialist
On Deck Capital - Arlington, VA

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We are seeking a Sales and Customer Support Specialist in our Virginia office to be a jack of all trades! You will quickly learn and understand our Loan Origination processes inside and out. You will provide solutions using phone, email, and LiveChat to our Sales team, Partners, Customers (loan holders), potential customers, Credit Analysts, Underwriting team, Closing team, and Finance teams.

As part of the Sales and Customer Support Team, you will:
  • Advise our Loan Specialists, Customers, and members of our Funding Advisor Program so they can close more loans.
  • Be a go-between for our Operations teams, Sales teams, Funding Advisors and Customers.
  • Handle multiple incoming requests through LiveChat, phone, and email and provide in-depth, knowledgeable answers.
  • Identify and solve potential and current and problems by analyzing information and data across multiple databases.
About You:
  • You have 2-5 years experience in a Customer, Sales, or Operations Support role and have a strong focus on service.
  • You have a Bachelor ’s degree, and have excellent verbal and written communication skills.
  • You have a positive attitude, are team oriented, social, and fun to work with.
  • You are technically minded and love keeping up with the latest technology.
  • You are flexible and adaptable to change.
  • You are able to multitask at a very high level and maintain multiple deadlines.
  • You have proficiency in Microsoft Outlook, Word, and Excel
  • You have some experience using Salesforce.com
  • Banking/finance experience is a plus; retail background may be acceptable

At on Deck Capital, you will:
  • Literally change the landscape of small businesses one conversation at a time!
  • Bring your thinking, strategies, and ideas to advance our company ’s values, unique culture, and vision for the future
  • Have a meaningful impact on the company°s future, and share in the rewards accordingly
  • Work in a fun, fast-paced start up environment with some really cool and brilliant people