Posting Job Title: Sales/Svc Center Rep (Floater)
Requisition #: 144410BR
Posting Location: Erie, PA, US
Area of Interest: Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Entry level position providing face-to-face quality customer service at Sales and Service Centers: have the ability to communicate effectively with customers on prices, billing questions, programming, installations/repairs including customer requests for new, upgrade, downgrade, transfers, or disconnection of services. Complete customer billing transactions including payments, account corrections, adjustments and past due account restoration.
Management of cash handling, including accepting payments, balancing drawers, reconciliation of billing error or account discrepancies
Responsible for balancing cash receipts and accurately performing and follow policy regarding all cash handling responsibilities
Issue, receive, exchange and troubleshoot customer equipment
Meet departmental standards for accuracy, quality and demonstrate a strong sales focus with ability to meet monthly sales goals
Must be able to attend new hire training at off-site location potentially requiring overnight stays M-F for approximately a 6 week period
Must have an excellent driving record and be able to pass pre-employment drug screen and background check.
Must maintain professional dress and appearance
Perform other duties as assigned
Must be able to work evening and weekends, within typical store hours vary from 8:30 to 6:45 pm Monday through Saturday
Valid Driver's License, good driving record
Ability to travel to multiple Sales and Service Centers
Heavy cash handling experience a must
Minimum of three to six months of office, clerical and/or
customer service experience is required.
Proven sales skills, preferably in a retail environment
Excellent customer relations skills
Must have basic math skills
Background and/or experience that indicates dependability, flexibility, and ability to work in a fast paced environment
Computer skills including Microsoft Office products
Use of ten key adding machine
Must have good verbal, written and interpersonal communications
Icoms billing experience a plus
High school diploma or general education diploma (GED)
FCC Unit_TWC: 6067
Controlling Establishment ID: 00490 - Erie Jordan
More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
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