Sales Agent -
The Results Companies - Provo, UT

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Make outbound calls to renew customer contracts and inbound calls for customer retention
  • Provide quality and efficient sales presentation to customers
  • Investigate account issues, and take appropriate action while providing follow up to the customer
  • Work above and beyond to delight the Listener/Partner by balancing our client’s business needs and the Listener/Partners’ expectations
  • Maintain, at a minimum, target levels of sales, productivity and performance as outlined by Coach/Team lead in relation to call times, AUX times, conversion/sales rates and other performance metrics as they become defined
  • Document customer calls, account resolutions, and notes
  • Help maintain a good team and working environment by assisting fellow employees and participating constructively in meetings

  • Required Skills and Qualifications:
    • Must be able to accommodate a flexible schedule, as needed
    • Proficient on computers as expressed in knowledge and use of Microsoft Office (word processing, spreadsheets, and database systems). Experience with any of the following a plus: web-based customer relations tool, Avaya or CTI soft-phone
    • Typing speed of 25 WPM or more
    • Articulate speech; clear and well-modulated speaking voice
    • Must use proper English, spelling, grammar, punctuation and syntax
    • Superb listening, probing, negotiation and de-escalation skills needed
    • Analytical and troubleshooting expertise
    • Previous customer interface experience and the ability to handle upset customers in a professional manner
    • Proven contact center performance, able to meet compliance, quality and productivity metrics
    • Previous work in a highly dynamic, fast-paced service
    • Must be eligible to work in the United States
    • Sales agents are paid an hourly base, plus bonus incentives
    • Benefits:

    • Stable and award-winning company
    • Generous compensation
    • Strong leadership
    • Opportunities for advancement (throughout the USA, Mexico and the Philippines)
    • Fun environment
    • Relaxed dress code
    • Health care benefits
    • Employee referral bonuses

    The Results Companies - 19 months ago - save job
    About this company
    82 reviews
    At The Results Companies, we expect more of ourselves. We make it our personal mission to be and do our very best. And we never settle. When...