Sales Agent - II
TouchCommerce, Inc. - Agoura Hills, CA

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Position: Sales Agent Chat II

Location : Agoura Hills, CA

Position Summary

Sales agents are responsible for taking inbound Internet chats for customers using our client websites and offering, in a courteous and professional manner, multiple savings programs or product purchases as presented by our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Maintain a Sales Per Hour minimum goal
  • Maintain a Quality Assurance score of at least 85%
  • Must be able to take up to 5 chats simultaneously for a minimum of 7 hours per scheduled day, 5 days a week.
  • Manage inbound chats by, selling & up-selling client products and services
  • Maintain busy time average of less than 5-10 minutes a week depending on client.
  • Must be able to type at least 35 words per minute accurately.
  • Follow up and build relationships with prospective customers.
  • Present, adapt and market client’s customer-centric sales model.
  • Educate customers on the value and necessity of products.
  • Ask qualifying questions and position products that best fit customer needs.
  • Assist customers with sales process to ensure direction of client’s sale cycle.
  • Demonstrate assertiveness in improving TouchCommerce’s business plan.
  • Cultivate solid relationships and drive customer satisfaction.
  • Work with team to create and manage excellent customer experiences.
EDUCATION/MINIMUM EXPERIENCE REQUIRED
  • High School diploma or general education degree (GED)
  • or 2 years' experience and/or training; or equivalent combination of education and experience.
  • Pay is $11.00 per hour.
KNOWLEDGE/SKILLS/QUALIFICATIONS
  • Strong interpersonal and negotiation skills
  • Demonstrated record of success achieving/exceeding sales targets
  • Highly motivated and competitive
  • Solid organization skills
  • Willing to learn and execute various sales tactics
  • Computer proficiency, include MS Office suite
  • Prior sales experience is a plus
PHYSICAL REQUIREMENTS
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds.
  • While performing the duties of this job, must be able to remain in a stationary position 80% of the time.
  • The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to type at least 35 words per minute accurately.
WORK ENVIRONMENT
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate to noisy. Must be able to work alternate shifts, weekends, and holidays.

TouchCommerce, Inc. - 11 months ago - save job