Sales Assistant/Database Administrator
Sales Assistant/Database Administrator
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
This Position is the Global Solutions Database (GSDB) application owner for Retail & Travel Industries.
As such, primary responsibilities are working within the Global Solutions Database (GSDB) application on a daily basis.
Key Areas of Responsibilities include:
Resolve GSDB related helpdesk incidents & special requests
GSDB Sync Coordination
Support all GSDB users, Solution Managers & Operations Managers
GSDB Training – new and existing users
As the sync coordinator, the person will evaluate numerous requests from Solution Managers, Operations Managers, and Regional deployment teams. These requests include: 1) turn on/off/extend orderability for products, 2) use of miscellaneous PID to support deployment teams for special needs/installations.
The sync coordinator acts as a gatekeeper, ensuring that proper protocols and use of Misc PID is followed per NCR guidelines.
Evaluate & refer requests to other Sync Coordinator with authority for the line of business matched to the request.
Approves new account requests or account permission changes within GSDB.
The sync coordinator is also responsible for training new GSDB users as well as providing training details when updates/upgrades are made to GSDB.
They will also participate in GSDB testing prior to rolling out new upgrades or updates.
Take part in monthly QIT (Quality Improvement Team) meetings to help drive improvements into the GSDB environment.
The candidate must be able to communicate effectively with cross-functional teams, and work effectively in a team environment as well as possess competent organizational skills.
The role does require schedule flexibility, as requests may come from anywhere across the globe and a timely response is expected.
Education and Experience Requirements:
- 4-year Bachelor’s Degree is a plus
- Experience in Solution/Product Management or Operations type roles preferred
- Understanding of NCR products helpful
- Proven ability to learn new systems and processes
- Detail oriented with ability to identify inconsistencies when reviewing data
- Ability to work accurately and effectively with minimal oversight
- Ability to discern confidentiality of information and handle appropriately
- Excellent communications skills -- Ability to communicate (present verbally or document in writing) complex technical subjects clearly
- Work well with remote individuals across geographic and time differences
- Use of Microsoft Word, Excel, Outlook and Power Point
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Feb 26, 2013, 12:00:00 AM
NCR - 18 months ago
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