Sales Associate/ Customer Service Rep
Equipment & Controls Inc. - Monessen, PA

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Sales Associate/ Customer Service Rep


Full Time

Grade -

Primary Responsibilities

- Ensure customer deadlines are met, meeting customer documentation requirements, and providing timely & proactive order status updates to customer to achieve improved customer satisfaction and loyalty.

- Consistently engage in customer interactions over the phone with order follow-up calls and problem resolution.

- Support inside sales needs including possibly order entry assistance, change orders, return authorizations, documentation, expediting, credits, and literature requests.

- Ability to resolve customer issues, complaints and requests in a timely, professional manner.

- Work with the accounting department to resolve pricing/invoicing issues.

- Responsible for administrative support of customer requests.

- Coordinate support documents for large projects.

- Other general functions that support our sales efforts. Answering phones, filing, assisting with customer lunches.

Other Qualifications
- Will possess an Associate’s degree or equivalent.

- A minimum of 2 years’ experience in a sales environment with customer support experience.

- Excellent interpersonal, verbal communication skills and proven ability to maintain high customer service.

- Ability to multi-task and manage priorities in a fast paced environment.

- Strong work ethic.

- Must be a team player able and work closely with other support personnel.

- High computer application literacy including Microsoft Office, and the ability to learn internal business system.