Job Title: Sales Associates Reports to: General Manager
Position Summary: Responsible for providing exceptional customer service and creating a customer centric environment. This person will also be required to perform store operational tasks as needed.
General Purpose: Customer Service, Basic selling skills, Front-end operations, Merchandising and retail operating standards.
• Must exhibit exceptional customer service at all times
• Utilize operational interactivity to comfortably connect with our customers, understand their needs and
• Embraces Staples values; Own it, Say it like it is, Be Caring, Keep it Simple, and Work Together every shift
• Delivers exceptional customer service
• Responds resourcefully to customer requests and concerns.
• Processes accurate and efficient sale and return transactions
• Understands and utilizes basic selling skills to properly engage and present solutions to our customers
• Creates an inviting environment for customers by maintaining a neat and clean store.
• Perform front end responsibilities such as cashier, returns, and reserve online pick up in store with no
impact to the customer experience.
• Adheres to all company policies procedures & safety standards
• Able to multitask on assorted merchandising and sales responsibilities.
• Performs other related duties as assigned
Basic Skills required:
• Able to engage and speak to customers
• Able to work a flexible schedule
Preferred skills and experience:
• Customer service experience in a retail environment
• Cashier experience
Reporting to this person: No direct reports
Staples - 17 months ago
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