Published Job Title: Sales Associate - Sales Support
Published Division/Department: Sales Operations
Requisition #: 5758
Country: United States
Percentage of Travel: None
Position Type: Full Time - Regular
Shift: 1st Shift
Interest Category: Sales / Business Development
Sales Support Representative is responsible for providing support to assigned sales representatives in a courteous and efficient manner. This position is based in Austin, TX. Duties include but are not limited to: Provide sales support to sales representatives, consultants, district managers and RVPs Place individual catalog requests for customers and sales representatives. Maintain updated mailing databases in conjunction with sales representative Communicate RSVP counts to sales representatives for awareness sessions, etc. Answer incoming and outgoing phone calls Take sample requests and forward to correct sales representative with a copy to the SSR Answer general product questions Participate in telesales if needed Maintain Files and Storage Space Attend product training classes when appropriate, maintain knowledge and be able to converse with customers Maintain updated prices on State specific Cost Proposals/PLOFs Assist with special requests and assignments as directed by Sales Support Supervisor.
Additional responsibilities may be added to keep up with industry changes such as: Handle customer requests for product information, pricing and proposals on transactional sales. Follow up with customers who have requested information and guide them through ordering process. Contact current customers to introduce product upgrades.
Skills Required: 3-5 years general office experience. Excellent communication, problem solving and organizational skills. Detailed oriented & team player. Microsoft Office Skills including Excel and Word required. High school diploma or GED required. Some college or a Bachelor’s degree preferred.
Houghton Mifflin Harcourt is an affirmative action, equal opportunity employer and member of E-Verify.
J2W: CB Exp. 04/30/13
Houghton Mifflin Harcourt is a global learning company with the mission of changing people’s lives by fostering passionate, curious...