Support division Sales by addressing and resolving customers’ and Territory Managers’ questions and requests in a timely manner utilizing detailed knowledge of US Foods products, systems and tools. Provide administrative support to Territory Managers and District Sales Managers, take customer orders by phone and regularly review orders placed through usfood.com to ensure accuracy and completeness, providing suitable substitutes where necessary. Resolve issues for customers via phone. Perform limited selling responsibilities and escalate issues to internal and regional functions as necessary, ensuring appropriate, accurate responses to customers.
Contact customers for orders, add-ons, etc., and process the orders through internal order entry systems.
Phone customers to highlight on-going promotions and opportunities to up-sell/cross-sell to distribute slow moving items, close-out items and special buy items.
Work closely with a minimum of three Territory Managers to actively support their customers and drive sales performance through regular, scheduled contact and suggestive, persuasive selling.
Resolve customer and Territory Manager questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
Provide administrative support to Territory Managers and division Sales Managers to process credits, special orders, drop-ships, re-routing delivery days, will calls, etc.
Respond to price information queries, ensuring accuracy and timeliness.
Obtain quotes from the Equipment and Supplies Department for the Territory Manager and/or customer in order to enthusiastically promote equipment sales.
Utilize sample policy to obtain samples for customers and/or Territory Managers.
Attend department sales meetings, product trainings and cuttings to develop and grow product and vendor knowledge.
Escalate inquiries to Operations, Category Management, Finance, and Replenishment as required.
Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.
Utilize proprietary U. S. Foodservice systems and tools to quickly and accurately answer queries.
: High School diploma or equivalent work experience required; College degree preferred.
: At least three (3) years of previous customer service experience required. Food service / distribution experience preferred. Previous sales experience preferred, but not required.
: Strong computer skills / aptitudes in applications including, but not limited to, Microsoft Excel, Word, and Outlook; strong verbal communication and interpersonal skills and solid problem resolution ability required. Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products. Must also be able to process multiple issues simultaneously, driving them to successful resolution.
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