Sales Engineer - Home Based - travel territory
PSSI - Illinois

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Position Summary:

The Sales Engineer is the primary solution and technical resource for the field sales force. Responsible for actively driving the solution demonstration and evaluation stage of the sales process, working in conjunction with the sales team as the key solution advisor and product advocate for our products and services. The Sales Engineer must be able to articulate solution and product positioning to both business and technical users. Must possess strong presentation skills and be able to communicate professionally in written responses to emails, RFPs, and when submitting reports. Must be able to identify and articulate business value to the customer. Must be able to identify all technical issues to assure customer satisfaction through all stages of the sales process, including presales, preinstall, install, post-install. Must be able to establish and maintain strong relationships throughout the sales cycle.

Key responsibilities for this position include the following:
Managing and interpreting customer requirements; Speaking with clients to understand, anticipate and meet their needs
Assisting with and collecting customer and partner feedback regarding their experience and satisfaction; Support the analysis, give insight into the recommendation and continually improve actions needed to ensure a great customer experience
Identifying the appropriate solutions to solve customer problems
Preparing for and developing product demonstrations
Making technical presentations and demonstrating how Company's products meet client needs
Eliminating sales obstacles through creative and adaptive approaches
Persuading customers and partners that Company's products and/or services best satisfy their needs in terms of functionality, quality, ease-of-use and delivery
Traveling to visit potential customers and partners.
Preparing for, developing and implementing Proof of Concepts (POCs)
Responding to functional and technical elements of RFPs, RFls, etc.
Providing partner and customer requirements to engineering
Producing supporting diagrams and other material for members of the sales and marketing teams
Supporting marketing activities by attending and/or presenting at trade shows, conferences and other marketing events
Providing pre-sales and post-sales technical assistance and product education to the sales team, partners and customers; ensure a great customer experience from pre-sales and post-sales until transition to support for on-going maintenance
Interfacing with members of the sales team, marketing team and technical staff
Helping in the design of custom-made products
Providing input to and reviewing marketing materials
Monitoring and advising on the activities and products of the competition
Recommending product additions and enhancements based on customer feedback and competitive analysis

Qualifications Requirements:
Key qualification requirements for this position include the following:
Bachelor’s degree (B.S.) in Computer Science or related technical field from a four-year college or university; four years or more related experience and/or training; or equivalent combination of education and experience
Extensive knowledge or ability to acquire such knowledge of Business to Business (B2B) internet-based data communications products (e.g., B2B Gateway, Managed File Transfer), EDI Translator products and/or Application to Application (A2A) integration products
Significant experience assisting customers in understanding software technology, particularly in a selling capacity - 15 months ago - save job
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