T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.
The B2B team is one of the fastest growing organizations at T-Mobile it is a focal point for many of the important initiatives in progress and will be heavily relied on in our expansion plans. This is not only an exciting time for us with our LTE rollout coming next year, but an excellent time to join T-Mobile, as growth potential is unlimited and opportunities are everywhere.
Sales Engineer (SE)
is the technical face of our products to our business customers in the field. The SE supports regional Business sales teams with respect to voice and data products. As part of the sales team, the SE provides technical sales support and consulting to assure customer integration and implementation of established T- Mobile products and services.
The SE is focused on pre-sales activities with both the Business Development Management as well as the Account Management Teams.
Typical pre-sales activities include:
Gaining an understanding of the customer's business and analyzing the customer's mobile communication requirements.
Providing technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries.
Architecting wireless solutions that meet customer needs and are deliverable over the T-Mobile network.
The SE is expected to be the wireless data subject matter expert on current and future wireless technologies. He/she will work closely with Marketing and Engineering in support of network development efforts, alpha and beta evaluation tests, as well as new product rollouts. They also often lead cross- functional efforts of Sales, Engineering, Operations and Care to address customer issues and support customer needs.
SE key objectives are:
Achieve sales by helping the Business sales channel strategize and present products and services to enterprise customers
Provide expert knowledge on data products and services offered by T-Mobile through the Business Sales channel
Support Product Development efforts by defining and implementing strategic solutions for enterprise data
Six to eight years in telecommunications, mobility, IT administration or network engineering roles with a professional track record of successful technical leadership involving network and application troubleshooting skills. Mandatory ability to make technical presentations at senior executive management level; ability to clearly present technical concepts in a non- technical way; excellent written and oral communication skills; strong goal attainment, organizational, time management, prioritization and people skills are essential; and ability and willingness to multi-task, manage, and work hard in a fast-paced, team environment.
Understanding of and experience with most of the following:
Domino, GroupWise, or ExchangeRouting protocols
Remote access computing methods
Layered communication protocols
System administration roles
Enterprise security architectures and principles
Wi-Fi networks and design (802.11a/b/g)
Required Education and Training
BSEE or BSCSE with relevant industry experience. MIS or MSEE preferred.
Professional certifications and/or practical knowledge in at least one of the following areas required:
Security Administrator: experience in firewall design and administration, knowledge of Checkpoint, PIX, Nokia, PKI, RSA, DES, Encryption, security management, etc.
UNIX Systems Administration: experience in Solaris, Linux, PERL, Shell scripting, RADIUS, DNS, DHCP, etc.
Application Developer: experience writing and developing wireless data applications, ability to write programs using PERL, JAVA and/or C++.
Windows Systems Administrator: experience in Exchange, Windows2000 Server, NT4.0, IIS, ISA, MIS, CHCP, DNS, etc.
Corporate LAN Administrator: experience in routing and switching, LAN administration of 1k+nodes, certifications in MCP, MCP+1, MCSE, CNE, etc.
WAN Network Engineering: experience routing and switching, designing, building and optimizing layer 2 and 3 networks, desired certifications include CCNA, CCNP, CCDA, CCDP or related vendor- specific training.
Successful completion of wireless professional training in AMPS, TDMA, GSM, GPRS. 1XRTT or CDMA.
This position requires up to 40% inter-state travel. This position does not have direct supervisory responsibilities. A valid driver's license and satisfactory driving record is required.
offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k),
generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.
is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
T-Mobile inspires every employee to make a difference for our customers, our team, and ourselves.
T-Mobile USA is a national provider of...