Sales Manager - Country Inn & Suites San Diego
Carlson Rezidor Hotel Group - San Diego, CA

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POSITION SUMMARY:

To solicit, negotiate and book catering and small group sales and coordinate bookings with hotel departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Participates in the development and implementation of business strategies for the hotel which are aligned with Country Inn & Suites’ overall mission, vision values and strategies
  • Develops and implements strategies for achieving individual sales goals

2. Achieves market share and revenue goals by working with the Director of Sales and Marketing on individual and team goals within assigned market segments
  • Develops data and recommends programs to meet clients' needs

  • Prepares proposals and contracts that are geared to maximize profit while satisfying client needs

  • Solicits files on a timely basis to confirm business

  • Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business

  • Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Carlson Rezidor Hotel Group hotels

  • Reviews individual and team goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas

  • Ensure all materials used are in accordance with brand standards

3. Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
  • Communicates clients' requests to all departments in an effective and timely manner

  • Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with events services team

  • Assists with the completion of monthly booking report(s)

  • Prepares reports as necessary to improve management decision making and critical evaluation of work activities

4. Aligns with the “Be Our Guest” service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences.
  • Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

  • Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

  • Provides genuine hospitality and teamwork on an ongoing basis

  • Assumes the responsibility to notice when the guest is not satisfied and works to resolve

  • Performs other duties required to provide the service brand behavior and genuine hospitality

  • Minimum one - three years hotel sales experience

  • Local market knowledge preferred

  • High school diploma required, bachelor’s degree preferred

  • Experience managing to brand standards

  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork

  • General knowledge of contract laws

  • Proficient computer skills including Microsoft Office suite

  • Strong verbal and written communication skills

  • Strong negotiation skills

  • Ability to travel

We are an equal opportunity and affirmative action employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or other protected class. Our locations are drug-free and pre-employment drug screens are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

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