Sales Rep. / Clinical Specialist: West Region
BIOTRONIK - West, TX

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POSITION SUMMARY:

The Sales Representative performs field promotional work to sell and develop new business. This may include work with current accounts, or with customers where product acceptance has not been established. He or she must demonstrate products/services and provide assistance, manage a specific sales geography and insure optimum market penetration of BIOTRONIK, Inc. products, and achieve monthly and annual sales performance objectives.

The Field Clinical Specialist will provide technical and clinical support to Sales Representatives within a defined geographical boundary. The Field Clinical Specialist will be the technical support person for Biotronik sales representatives and be responsible for covering all bradycardia and tachycardia product segments. The FCS shall be on call 24 hours per day up to five days per week; weekend call rotation schedule is to be determined by Area Sales Director. The FCS shall professionally represent Biotronik and provide education, follow-up services, implant services, in service training, and other related services as necessary to sales force, physicians and other cardiac pacing-related professionals. The FCS shall report through the AVP and take general instructions from local sales representatives for day to day activities.

RESPONSIBILITIES:
Sales Representative
·
Actively pursue new business on a daily basis and maintain thorough territory knowledge of prospects and competitive products.
· Respond quickly to customer questions and needs and resolve customer issues. Provide 24-hour, 7-day-a-week on-call service to customers and potential customers.
· Provide BIOTRONIK with accurate reports on sales activities and new business forecasts in the manner requested.
· Maintain a high degree of ability in analyzing patient problems and adjusting BIOTRONIK pacemakers to resolve those problems.
  • Provide pacemaker and ICD follow-up to BIOTRONIK patients and physician customers on demand and/or when needed.
Provide technical assistance, such as programming, troubleshooting, pacemaker clinic, in-service training, when and where needed.
· Provide pacemaker and ICD implant support within area of geographic responsibility on demand and/or when needed.
· Maintain a competent and current level of knowledge in cardiac pacing, defibrillators and electrophysiology in general. Maintain a comprehensive product and technical knowledge of all BIOTRONIK bradycardia and tachycardia products.
· Maintain a comprehensive product and technical knowledge of competitive products including features, functions and benefits.
· Utilize all services provided by BIOTRONIK to increase sales, such as (1) Corporate Physician Visitation, (2) Advanced Device, Technology and Therapy programs, (3) Corporate executive visits, and (4) Local Sales management.
· Maintain accurate records of expenses and judiciously spend BIOTRONIK funds in the pursuit of business.
· Travel is required and necessary in order to promote, sell and service BIOTRONIK accounts in the territory specified in the Employment Offer and Employment Offer Addendums.
RESPONSIBILITIES:
Field Clinical Specialist
·
Travel within a designated territory. Cross-over coverage during emergencies may be necessary.
· Provide pacemaker & ICD follow-up to Biotronik patients and physician customers on demand.
· Provide pacemaker & ICD implant support within area of geographic responsibility on demand.
· Provide in service training to physician, nursing and technical hospital staff on demand.
· Train sales representatives in cardiac pacing, Biotronik products and competitor products using materials provided by the training department.
· Provide technical and administrative support when required for clinical studies and scientific studies. This may include collection of patient data, support clinical sites and/or patient support.
· Poses strong administrative skills to insure all necessary paper work associated with implant or follow-up or associated with data collection for clinical/scientific studies is correct.
· Maintain a competent and current level of knowledge in cardiac pacing, defibrillators and electrophysiology in general.
· Maintain a comprehensive product and technical knowledge of all BIOTRONIK bradycardia and tachycardia products.
· The FCS should be tachycardia implant certified and be competent in all aspects of ICD implant and follow-up. FCS candidates that are not certified must demonstrate technical proficiency and implant certification within six months of hire date.
· Maintain North American Society of Pacing & Electrophysiology (IBHRE) certification. FCS that are not certified must become certified within two years of hire date.
· Maintain a comprehensive product and technical knowledge of competitive products including features, functions and benefits.
· Assist the sales representative when working within a specific sales territory by reporting competitive activities observed, customer product use patterns or anything else that may assist the sales representative or AVP in the administration of their duties.
· Evaluate sales and service representatives after each visit by completing a clinical weekly report form.
· Provide on-call coverage 24 hours per day and up to 5 days per week. Weekend call schedules shall rotate equally between FCS and local sales representatives. Scheduling is the responsibility of the Director of Sales. The FCS must carry a pager and be available at all times when on call.
· Provide implant and follow-up coverage to Sales Representatives when he/she is unavailable or in training.
· Report to Area Sales Director or Vice President of Sales on a daily basis with an update of activities.
· Arrange travel through home office, Salem Travel, and Sales Representatives in a timely manner (one to two week advance for airline tickets is preferred).
· Complete expense reports on a weekly basis and send to home office.
· The FCS may be required to travel and provide implant support anywhere within the Area Sales Director's defined sales territory.
· Out of town travel is expected to be no more than 30%.
REQUIREMENTS:
Sales Representative
·
Three years sales experience in the medical sales industry, preferably in pacer/defibrillator sales.
· Bachelor's degree in business or related field. Master's degree preferred.
· Complete and thorough knowledge of the features, functions and clinical efficacy of all BIOTRONIK products.
· Complete and thorough knowledge of products competitive to BIOTRONIK.
· Maintain a high degree of professionalism in work ethic, customer service, dress and demeanor.
REQUIREMENTS:
Field Clinical Specialist
·
Bachelor's degree (or equivalent) in Nursing, Physiology, Biology or Bio-Engineering. Graduate degree preferred.
· Minimum of three years experience working in cardiac cath lab, ep lab or pacing business with specific emphasis on pacemaker and ICD support.
· Pacemaker implantation and/or follow up experience.
· Professional appearance and demeanor.
· Excellent communication skills and the ability to work with all levels of the Company.
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BIOTRONIK - 22 months ago - save job
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