TITLE: Sales Representative – Key Holder San Mateo County
SALARIED OR HOURLY: Hourly
REPORTS TO: Assistant Store Manager (as assigned)
EXEMPT OR NON EXEMPT: Non-exempt
JOB SUMMARY: (the purpose of the role)
Under the direction of store leadership, the Sales Representative-Key Holder is responsible for providing excellent customer service, maintaining a clean, safe and pleasant work environment, and implementing the Company’s mission and goals. Work in an accurate an efficient manner to reduce waste, improve sales and reduce expense.
PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES: (Accountabilities = the WHAT. The specific outcomes or results that an experienced person in this job is expected to contribute to the goals and performance of Goodwill. Include financial/budget accountabilities that the individual has direct or indirect impact on. Responsibilities = the HOW. The specific duties that an experienced person in this job is expected to perform in the achievement of their accountabilities).
This Sales Representative-Key Holder is designated as a key holder, and as such will be responsible for opening and closing the store as required.
Responsible to own personal growth and development, following development plans agreed upon with supervisor.
Achieves the highest standards of customer service. Maintaining high levels of courtesy standards, attentiveness.
Maintains assigned work area in a neat and orderly manner. Providing a safe working and shopping environment at all time.
Works under the supervision and guideance of store leadership to maintain the highest levels of merchandise presentation standards.
Accurately and efficiently runs the POS system. Adheres to all cash handling guidelines and POS operating procedures.
Works under the direction of assigned leaders and supervisors to reduce all elements of loss and shrinkage. Giving special attention to deterring theft and reporting suspicious activity when appropriate.
Performs other duties as assigned by their supervisor.
Is responsible for being aware of all policy, procedures and guidelines related to the effected completion of job requirements.
Responsible to own personal growth and development, following development plans agreed up with supervisor.
Responsible for understanding the requirements of opening and closing the store under at the direction of the Store Team Leader. Ensures the safety standards of company are enforced and maintained.
Participates in all training activities and assignments as directed.
Supports the team environment by actively participating is the effective merchandising of assigned areas.
Works to improve delivery of customer service in the store, making efforts to improve processes and practices that will continually enhance the shopping experience.
Assist in the visual presentation of the store as directed, including window displays, rack signing and sizing and accessorizing.
Responsible for accurately performing the all job functions of a retail cashier.
Other duties as assigned
QUALIFICATIONS: (education, work experience, and technical competencies)
(1) year of Customer Service experience and/or relationship experience.
(6) months Retail experience
Opening and Closing a business experience
Ability to work in a diverse public setting
Must be able to read and write English proficiently, or have enrolled in and are on track to successfully complete an approved ESL program.
Demonstrate math and or accounting skills
Must be able to lift 35 lbs.
Must be familiar or gain familiarity with cashiering system.
Must be able to stand on hard surfaces for an extended period of time.