Sales Representative-(Winback)
Monitronics - Dallas, TX

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Sales Representatives NEEDED!!
Great Pay & Benefits!!

Would you like to work for a company that was announced in Dallas Morning News Top 100 Places to Work for 2011? If so, Monitronics is the company for you!

Monitronics offers on-the-job training, a competitive pay package and a solid benefits package. And we offer it all in a casual work setting, with a business-casual dress code.
We have a passion for people, a passion for service, a love of teamwork, an insistence upon integrity, and a strong belief that mutual accountability generates results – for our company, for our customers, and for our employees.

Monitronics International, a subsidiary of Ascent Capital Group, is looking for a Sales Representatives to join their Winback team.
The Winback Representative will make outbound calls to customers wishing to cancel their alarm monitoring services and are responsible for retaining the accounts using guidelines. This is a sales/customer service oriented position.

Ideal candidate will have:
Strong SALES experience- Solution based seller (at least 6 months)
Experience with escalated calls preferred - Ability to interface with irate customers and find a win/win situation
Typing 30 WPM w/ high accuracy
Excellent phone etiquette
Proficient in Word, Excel, Outlook
Bilingual in English/Spanish is a plus

Duties will include, but are not limited to:
· Make outbound calls to customers that have requested to cancel service

· Uses probing questions to identify the root cause of the request to cancel
· Consultative approach to selling
· Selects appropriate offers to resolve the customer's issues
· Negotiates win/win solutions that best serves the customer and the company
· Entrusted to make sound financial decisions regarding downtime credits, rate reductions, pay offs, contract extensions, discount service jobs, etc
· Meets productivity standards and ensures that team goals are exceeded. This includes productivity, quality, adherence to schedule, attendance, contract negotiation standards, and others
· Proactively works to maximize the performance of the team and organization- Ability to exceed high performers

About this company
74 reviews
Monitronics International, Inc. is a national provider of security alarm monitoring services, with the ability to monitor signals from...