Northern Indiana Manufacturing, a world class manufacturer of machined steel parts and sight glasses, is seeking a Sales & Customer Service Representative. This is an inside sales and customer service position in a business-to-business industrial environment. NIM is a stable company with many long term customer relationships and steady work. This position requires very little travel.
Actively seeking and obtaining new customers and sales.
Nurturing customer relationships through excellent communication and customer service.
Answering customer calls.
Entering customer orders accurately into our system.
Reviewing sales orders submitted by other staff members for completeness and accuracy.
Sending order confirmations back to customers per their specifications.
Monitoring the order board, production schedule, and inventory levels to help maintain on-time delivery.
Maintaining customers’ online portals to provide optimal compliance.
Reporting sales and customer service activities and performance.
Communicating potential customer problems to all necessary management members.
Preparing pick lists for orders to be shipped.
The successful candidate will have previous sales and customer service experience, excellent written and verbal communication skills, and be adept with Microsoft Office and other computer systems.
Excellent benefits including healthcare, dental, life, short term disability, 401k, vacation, and holidays.