Build and maintain successful relationships with customers, internal departments, vendors and suppliers
Attention to detail, organizational and effective communication skills, follow-up and thoroughness are critical
Must work with minimal instructions and pre-established guidelines within the division and complete jobs in a timely manner
Critical Skills / Knowledge / Abilities
Windows XP OS – You will be making extensive use of electronic e-mail for various reporting and analysis functions, as well as using MS-Excel spreadsheets, MS-Word for report production and customer proposals, Access databases, and other computer programs
Connect Care and Salesforce (CRM function), Message Finder (Real time Message handling Inquiry), Database Manager (Account Set-up configuration - READ ONLY), SyScript (Library of live reports on various MIPS messaging system data), MS-Outlook (for email and public folder access), MS-PowerPoint for customer presentations, Adobe for contact creation and editing. SAP for order entry.
Major Duties and Responsibilities
Pre-Sales Activities – Identify new prospect accounts, preliminary account qualifications, 3rd party account signup, acquire detailed ship and customer data to complete sales orders
Post Sales Activities – Sales Order preparation, account set-up requirements for all configurable features, regular phone calls to existing customers to check status and offer assistance, complete account change requests, liaise with customer invoice inquiries and credit requests, and handle routine customer inquiries and concerns
Sales – Primary interaction with regional Account Executive(s) to provide all required administrative duties in support of all regional sales activities
Accounting – Initiate customer invoicing profiles in Sales Orders, issue requests for credits when appropriate, review and troubleshoot invoices before release to the customer, and assist when necessary to chase delinquent accounts for payment
Install Central - Provide initial schedule detail for new installs along with company contact person and any reference sources for further scheduling, pass customer comments and requests on to Install Central coordinators as appropriate, seek approvals for any appropriate special requests pertaining to the install or repair
Customer Support - Submit all change requests to C/S for processing via Connect Care and DB Manager, route customer issues relating to ship side difficulties to C/S for proper handling, track responses, and keep the customer informed of progress
Technical Customer Support – Liaise with Regional Technical Support to address all 1 st level routine technical based customer inquiries and application integration questions
Education, Experience, and Job Knowledge
Must be well organized with attention to detail
Excellent communications skills are required and must be fluent in English and Spanish. Portuguese a plus.
Multi-tasking and prioritizing skill sets are emphasized
Working knowledge of electronic mail, word processing and spreadsheets is also important
Strong interpersonal skills requiring the ability to resolve conflicting interests and obtain cooperation
Previous experience in an international company, satellite communications, handling orders, purchasing, and customer service would be an advantage.
Please send resume and salary requirements to:
Submit qualifications and resume to:
Include salary history and requirements. EOE.
Globe Wireless Inc. - 20 months ago