Sales Team Leader Bedrooms/Kids
IKEA - San Francisco, CA

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The Team Leader – Sales is responsible for the day-to-day sales floor operation and supervision of co-workers in the business area ensuring the commerciality to secure IKEA as the best home furnishings company in the local market

YOUR ASSIGNMENT Your main tasks will include: Business Focus Tasks:  Supervise, direct and coordinate the day-to-day operations in order to optimize sales through the successful implementation of IKEA Concept and the commercial communication of the IKEA Range  To position IKEA as 1st choice on the market for Leadership Business and to be the number one home furnishings company in the US  Maintain the business area in “shape as new”, ensuring business area presentation standards are achieved and maintained  Assist and make recommendations to execute and implement agreed upon actions to increase sales, improve conversion rate and average check by working with the Commercial Triangle  Perform, maintain, and monitor Basic Actions within the business area, ensuring that co-workers understand and contribute to the completion of the Basic Actions  Assist the Shopkeeper to represent your business area in sales meetings and when developing sales goals and business plans  Ensure IKEA Brand Standards and Operating Standards meet or exceed expectations to support brand consistency Co-worker Focus Tasks  Train and educate co-workers to provide the customer with a positive sales and service experience that responds to customer in a knowledgeable, friendly, professional manner  Establish, implement, review and update plans to secure ongoing development of competence and succession within your function and location including providing assistance and recommendations regarding recruitment, scheduling, performance management and competence development of co-workers  Contribute as a member of Sales Management Team and lead, direct and supervise your co-workers  Use sales information, knowledge and available resources to educate co-workers about the products, services, and alternatives so they are able to meet the customer in the best possibly way Customer Focus Tasks  Ensure customers are promptly and efficiently served to minimize delays and wait times and increase productivity  Develop work schedules to ensure adequate coverage by co-workers to meet the demands of the customer  Perform store leadership actions/activities, open and close functions, and team meetings  Use sales information, knowledge and available resources to educate co-workers about the products, services, and alternatives so they are able to meet the customer in the best possible way  Assume responsibility for other tasks and projects as they occur YOUR PROFILE Your knowledge, skills and experience include: Knowledge/Experience:  3-5 years IKEA experience, preferably in a sales leadership role including internal training programs  High School diploma or GED required  Demonstrated knowledge of your business area with prior lead or leadership experience, preferably within IKEA  Computer aptitude- including Microsoft applications and internal IKEA systems  Demonstrated knowledge of the retail sales and service environment through prior work experience  Knowledge of the IKEA principles and values and a desire to “live the values Capabilities/Motivation:  Responsible for contributing to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co-workers and customers  Eagerness and desire to understand the IKEA business and customer needs and influence improvement of the business  Excellent training and motivational skills  Ability and desire to share your knowledge and learning, to act as a cultural ambassador and to contribute to the development of trained, knowledgeable, high performing co-workers  Strong interpersonal, communications, analytical, problem-solving, and organizational skills  Excellent verbal and written communication skills  Strong attention to detail in order to maintain Basic Actions and adhere to IKEA policies and guidelines.  Interest in Home Furnishings  Fluent in English (written and verbal skills) GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.

Job ID 151126BR Removal Date 11/30/2012

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Since its founding in 1943, IKEA has offered a wide range of home furnishings and accessories of good design and function, at prices so low...