Salesforce/CRM Administrator
Tidal Federal Solutions, Inc. - Herndon, VA

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Salesforce/CRM Administrator is a crucial role in creating and maintaining the strategic partnership between business needs and technology delivery. The Salesforce/CRM Administrator will be responsible for developing business requirements and related business rules based on needs of project stakeholders, including internal customers and end users. In addition, the Salesforce/CRM Administrator will work closely with the stakeholders and subject matter experts in the definition, implementation, testing, training, and support of functional requirements.

    •Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

    •Utilize your experience in using enterprise-wide requirements definition and management systems and methodologies

    •Work independently with users to define concepts and under direction of project managers

    •Provide conduit between the customer community (internal and external customers) and the application development and quality assurance teams through which requirements flow

    •Collaborate with application development team members and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs

Job Requirements
    •2-4 years’ experience in development and/or administration of Salesforce or other CRM tool

    •Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, subject matter experts, users, team members, managers, executives

    •Strong facilitation skills with ability to elicit requirements from various stakeholders across the organization

    •Proven experience at driving consensus across multiple stakeholders

    •Process driven analysis skills and a background in various requirements elicitation methods, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements that facilitates software engineering

    •Must be flexible and willing to undertake a wide variety of challenging tasks

    •Knowledge of, and experiencing working with, information architecture, design wireframes, and user interface specifications is preferred

    •BA/BS Degree, in a technology related field or other degree preferred

    •Experience with ERP systems is a plus