Salesforce Admin./ Data Analyst
Meridian Technologies, Inc. - Cerritos, CA

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The Time Warner Cable West Region is currently seeking a Serviceability and Pre-Sales Support Specialist for the Business Class Market Development Department in our Cerritos office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:
The Specialist is responsible for supporting the Market Development and Sales Account Executive staff. Responsibilities include providing the necessary supporting documentation for all Business Class pre-sales projects; primarily, but not restricted to, providing cost estimation services and support.

Specific duties include, but are not limited to:
. Process pre-sales technical support requests and requests for serviceability costing information received via the Online Sales Information (OSI) database.

. Process work cues received via OSI, and e-mail.

. Partner with the entire team to ensure 100% of pre-sales support requests are covered, and internal operational level agreements (OLAs) are met.

. Take appropriate actions to communicate and resolve issues.

. Follow escalation procedures as required.

. Maintain records and documentation according to standards.

. Verify data integrity.

. Act as a technical advisor to the Sales Account Executive, Sales Engineering and Project Management teams.

. Other duties as assigned.

Monster - 19 months ago - save job